Sales Support Specialist

Job Title

Supports multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution.

Job Description

What You'll Do:

• Develop understanding of departmental policies and sales procedures/processes in order to assist representatives.
• Communicate with utility to collect necessary data for completion of sale.
• Submit pricing requests and relay information to proper member of sales team.
• Use in-house technology to submit electric usage requests and evaluate historical usage and intervals.
• Submit IT requests on behalf of the sales team and follow up to ensure completion.
• Act as the liaison between the sales team and billing and finance.
• Submit production support requests and perform status checks on those requests.
• Assist sales team with support requests, which include but are not limited to: emailing customer contracts, mailing marketing materials, researching current contract price, and electronically filing important customer documents and paperwork.
• Identify recommendations for process efficiency based on issues raised by sales team.
• Create and interpret Excel spreadsheets various in nature.
• Run reports or tools as assigned by the Sales Operations Supervisor including but not limited to: Microsoft Excel, PowerBI, PowerApps, and Automate.

What We're Looking For

Education: High School Diploma or GED required.

Experience: 1 to 3 years applicable experience. Experience in and knowledge of energy industry is desirable.

Preferred Qualifications:

• Bachelor's degree in business or related field preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint. Proficiency in CRM.
• Advanced working knowledge of Microsoft Excel with the ability to write formulas & create pivot tables.
• Ability to read and interpret general business and technical documents.
• Present information clearly and effectively, responding to questions from sales and billing.
• Ability to interact with all levels of the organization.
• Embodies AEP Energy Values such as: Accountability, Passion, Integrity, Innovation, and Humility. High-energy, drive and ambitionacts with a sense of urgency.
• Excellent communication skills written, verbal, listening, articulate with ability to explain/interpret complex issues clearly, mindful of audience. Consultative and collaborative work-style in working with potential/current customers and internal departments/colleagues. Well-organized, with ability to prioritize, plan proactively, manage conflicting priorities.
• Comfortable in a dynamic, fast-paced environment. Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts. Displays confidence in ability and performance on subject and role, exudes subject matter expertise.
• Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions.

What You'll Get

• Base salary
• Annual bonus
• 401K match
• AEP Pension
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do! At AEP, we're more than just an energy company we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Grade: SP20-003

Compensation Range: $22.14 - $27.67

The Physical Demand Level for this job is: S Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.