Operations Project Manager

Job Title Project Operations Manager-Asana Location & Type Must Live in L.A. County or San Diego County Location: California - Los Angeles or San Diego (Hybrid) Type: Full-Time - Hybrid About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise-class solution – to create world-class digital engagement solutions. Our mission is to empower restaurants and consumers to engage and transact anywhere, anytime, and from any device. Role Overview We are seeking an experienced Project Operations Manager to lead the enterprise-wide implementation and focus on integrating internal tools and the adoption of Asana as our primary work management platform. This individual will serve as the subject matter expert for Asana , responsible for system configuration, driving organizational change, establishing best practices, and training employees at all levels—from individual contributors to executive leadership. This role requires a rare combination of deep Asana expertise and the ability to own all integration of internal tools (Jira, Asana, etc.). Have the ability to educate, influence, and align cross-functional teams around new ways of working. Key Responsibilities Internal Tools: Strategy & Implementation Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.) Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability Organizational Change Management Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage Partner with executive sponsors and department leaders to align Asana usage with business goals Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement Define success metrics for adoption, efficiency, and impact Training & Enablement Develop and deliver role-based training for all employees, including: Individual contributors Managers and program leaders Executive leadership Create documentation, playbooks, onboarding guides, and best-practice resources Serve as the go-to expert for Asana questions, coaching, and optimization Support internal champions and super-users to scale adoption Stakeholder Partnership & Optimization Collaborate with cross-functional stakeholders to continuously improve workflows Assess current project and program management maturity and recommend improvements Optimize Asana usage over time based on feedback, metrics, and evolving business needs Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable Required Qualifications 5+ years of experience in project, program, or work management roles 3+ years of hands-on experience implementing and administering Asana at scale Proven experience leading enterprise or multi-team Asana rollouts Strong background in organizational change management and user adoption Demonstrated ability to train and influence employees at all levels of the organization Excellent communication, facilitation, and stakeholder management skills Ability to translate complex processes into simple, scalable workflows Preferred Qualifications Asana certification(s) or formal Asana consulting experience Experience with enterprise SaaS or high-growth organizations Familiarity with complementary tools (Jira, Monday.com, Smartsheet, ClickUp, Salesforce, Slack) Experience working with PMOs, Operations, or Business Systems teams Prior consulting experience or experience leading transformations across multiple departments What Success Looks Like Asana is fully implemented, adopted, and trusted as the system of record for work Employees clearly understand how and why to use Asana Leaders have visibility into priorities, capacity, and execution Teams spend less time managing work and more time delivering outcomes Thriving at Tillster As a member of Tillster, you will embody our core values: Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey. The Interview Process Recruiter interview with a Talent Acquisition Specialist Interview with Head of PMO Final interview with our CEO Equal Opportunity & Compliance Tillster is an equal opportunity employer. Local candidates strongly preferred. No visa sponsorship. Principals only – no agencies or calls please. RECRUITMENT FRAUD WARNING: Tillster will never request personal/financial information during recruitment, require payment or fees, ask for sensitive PII before a formal job offer, collect information via email or phone (only through secure channels), or extend offers without in-person or virtual interviews. If you encounter red flags, contact Tillster HR, Legal, or Cyber Security teams. Follow us on social channels for official communications from @tillster.com. Apply for this position #J-18808-Ljbffr