Customer Program Manager

Why Join Our Team?
At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws
• We accept applications on an ongoing basis

Position Summary:

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.

The Program Manager works crossfunctionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.

Essential Duties and Responsibilities:

Strategic Sales & Vendor Management

• Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
• Develop and execute costsavings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
• Drive shareofwallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
• Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
• Serve as a subjectmatter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement

• Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
• Prepare, analyze, and present performance metrics, including:
  • YeartoDate (YTD) Spend
  • YTD Documented Cost Savings
  • Status of Ongoing CostSavings Projects
  • Accounts Receivable (AR) Status
  • Customer Dedicated Inventory, Vending, and VMI Performance
  • KPI Progress, Trends, and Action Plans
• Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
• Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & CrossFunctional Collaboration

• Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
• Monitor service performance, inventory strategies, and compliance to contractual agreements.
• Ensure all customer programs deliver measurable results and align with agreedupon KPIs.

Job Qualifications & Experience:

• Bachelor's degree preferred or equivalent professional experience.
• Experience in MRO, safety distribution, industrial supply, or related field.
• Strong analytical skills with the ability to interpret data and communicate insights.
• Proven ability to manage complex customer programs and crossfunctional initiatives.
• Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
• Excellent presentation, communication, and relationshipmanagement skills.
• Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies

• Strategic thinking and problem solving
• Customercentric mindset
• Financial and costsavings analysis
• Project and program management
• Vendor and stakeholder collaboration

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity