Front Office Staff (Receptionist)

Join Our Front Office Team! The Dog Stop® is seeking an enthusiastic and customer-focused Front Office Team member to join our team! This crucial role is the first point of contact for our clients and plays a vital part in ensuring smooth operations and exceptional customer experiences. If you love dogs, have a positive attitude, and thrive in a fast-paced environment, we encourage you to apply! Responsibilities: Customer Service Excellence: Warmly greeting clients and their pets. Answering phone calls and emails promptly and professionally. Providing information about our services, pricing, and policies. Addressing client inquiries and resolving concerns with empathy and efficiency. Educating clients on retail products and services to promote sales. Appointment Management: Scheduling daycare, boarding, and grooming appointments. Managing appointment calendars and optimizing scheduling. Confirming appointments and managing cancellations or reschedules. Facility Operations: Assisting with check-in and check-out procedures for daycare, boarding, and grooming. Providing tours of our facility to prospective clients, showcasing our amenities and safety protocols. Ensuring the front desk area is clean, organized, and welcoming. Sales and Inventory: Processing retail sales and handling transactions accurately. Maintaining accurate inventory records and assisting with inventory management. Promoting retail products and upselling services to clients. Previous sales experience is a plus! Dog Care Assistance: Willingness to assist dog handlers with dog care tasks as needed, ensuring the safety and well-being of our canine guests. Financial Management: Balancing charges and cash intake accurately. Qualifications: A positive attitude and top-tier customer service skills are a MUST! Confidence and comfort level with dogs of all sizes and temperaments. Strong communication, interpersonal, and organizational skills. Ability to multitask and work effectively in a fast-paced environment. Previous customer service or retail experience is preferred. Must be available to work a variety of shifts, including weekends. Perks of Joining Our Team: You’ll find many great benefits awaiting you at The Dog Stop®: Discount on all retail products Discounted services Bring your dog to work! A fun and exciting work environment #J-18808-Ljbffr Happy Tails of Little Elm LLC