Practice Manager

Charleston, SC | Full-Time | $60,000–$75,000/year + Benefits & Bonuses Lead a Great Team. Create an Exceptional Patient Experience. Help Build Something Special. Bocklet Orthodontics is looking for an exceptional Practice Manager to help lead our team and oversee the day-to-day operations of our growing orthodontic practice in Charleston, South Carolina. We are a family-owned orthodontic practice with a long-standing reputation in the Charleston community and a simple mission: To enrich lives through exceptional orthodontics and personalized, purpose-driven service. We believe an orthodontic practice can deliver outstanding clinical care while also creating an experience that feels remarkably different from the typical healthcare office. We care deeply about our patients, our team, the details, and doing things the right way. We are looking for a Practice Manager who shares that mindset. This is an ideal opportunity for an organized, motivated, people-oriented leader who enjoys developing teams, solving problems, improving systems, and creating an exceptional experience for both patients and employees. The Role The Practice Manager will work closely with the doctors to lead the daily operations of the practice and help translate the vision of Bocklet Orthodontics into consistent execution. You will be responsible for helping create a positive, accountable, high-performing team while ensuring the practice operates efficiently and provides an outstanding patient experience. This is a hands-on leadership position. We are looking for someone who enjoys being present with the team, coaching employees, solving problems, improving processes, and making sure the details of the practice are handled with excellence. Key Responsibilities Lead, encourage, and support our administrative and clinical teams Help create a positive, professional, accountable workplace culture Coach team members and provide ongoing feedback and development Assist with hiring, onboarding, training, and performance management Conduct regular team meetings and employee check-ins Help establish clear expectations and maintain accountability Recognize great performance and address performance issues appropriately Practice Operations Oversee day-to-day practice operations Ensure appropriate staffing and efficient team scheduling Identify operational challenges and implement practical solutions Develop, document, and improve systems and workflows Maintain consistency with office policies and procedures Coordinate vendors, facilities, supplies, and operational needs Help ensure the practice remains organized, efficient, and prepared for growth Champion an exceptional patient and family experience throughout the practice Help maintain a warm, welcoming, professional environment Support the team in resolving patient concerns with empathy and professionalism Continuously look for opportunities to improve the patient journey Ensure our service standards are consistently reflected at every patient touchpoint Business & Performance Management Track and review key practice performance indicators Help the doctors identify opportunities to improve efficiency, productivity, scheduling, and patient conversion Monitor practice goals and communicate progress with the team Assist with financial and administrative oversight Help implement strategic initiatives and practice improvements Turn ideas and goals into actionable plans and follow through to completion Who We’re Looking For The right person does not necessarily need previous orthodontic experience. Leadership ability, judgment, communication skills, organization, and cultural fit are more important to us. You may come from dentistry or healthcare, but we are also interested in exceptional leaders from hospitality, healthcare administration, retail management, fitness, or other service-oriented businesses. Our ideal candidate is: A strong and confident leader who also leads with humility Highly organized and dependable Positive, approachable, and emotionally intelligent Comfortable having both encouraging and difficult conversations Naturally proactive rather than waiting to be told what to do Excellent at communication and follow-through Able to manage multiple priorities without losing attention to detail Comfortable using data and metrics to improve performance A problem solver who brings solutions, not simply problems Passionate about developing people and building a great team Service-minded and genuinely enjoys taking care of people Interested in continuously improving systems and processes Able to balance compassion with accountability Excited about helping a growing organization reach its potential Preferred Qualifications Previous leadership or management experience Experience managing teams in a service-oriented organization Dental, orthodontic, medical, hospitality, retail, fitness, or healthcare management experience is a plus Experience with hiring, training, employee development, and performance management Familiarity with business KPIs, budgeting, scheduling, or operational management Strong written and verbal communication skills Comfortable learning and using technology and practice management software Compensation $60,000–$75,000 annually, based on experience and qualifications. Additional performance-based bonus opportunities are available. Our benefits package includes: Profit sharing Paid time off Medical benefits Performance bonuses Complimentary orthodontic treatment for you and your immediate family Professional development and leadership growth opportunities A supportive, family-owned practice environment The opportunity to have a meaningful voice in the future of a growing organization Why Bocklet Orthodontics? This isn’t a corporate management position where you’re simply responsible for keeping the schedule moving. You’ll work directly with the doctors and have the opportunity to meaningfully influence our team, culture, systems, patient experience, and continued growth. We’re building a practice where people are proud to work, patients feel genuinely cared for, and excellence is expected without losing kindness, humility, or the personal relationships that make a family-owned practice special. If you are the type of leader who sees opportunities for improvement, loves developing people, takes ownership, and wants to help build an exceptional organization, we would love to meet you. Schedule: Full-time, Monday–Friday Location: Charleston, South Carolina Compensation: $60,000–$75,000/year + bonuses and benefits #J-18808-Ljbffr