Senior Program Manager, Sales & Customer Delivery (Hiring Immediately)

Overview:

Make your application after reading the following skill and qualification requirements for this position.

Title: Senior Program Manager, Sales & Customer Delivery

Department: Operational Excellence

Reports to: Sr. Director, Business Development

Compensation: $135,000 to $160,000 with 20% bonus potential 

POSITION SUMMARY

Leads enterprise sales and customer delivery programs for Sun Auto Tire & Service, with an emphasis on field training and enablement to drive consistent execution across a multi-location retail service network. Partners with Operations, Marketing, Technical Training, Talent Development, and Finance to turn growth and customer experience priorities into practical training, tools, and measures that improve conversion, average ticket, service cycle time, and customer satisfaction. Establishes program governance and KPIs, identifies skill and adoption gaps, and ensures changes are reinforced so they stick in the field. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create and maintain the annual/quarterly roadmap for sales and customer delivery initiatives, including business cases, success metrics, and sequencing aligned to company priorities. 

• Lead end-to-end program delivery from discovery through pilot, rollout, and sustainment, including training, communications, and post-launch improvements. 

• Create scalable selling and service-delivery standards and translate them into training materials and job aids for field use. 

• Define program KPIs and build reporting cadence (weekly/monthly scorecards) to monitor adoption and impact (conversion, ARO/average ticket, labor utilization, cycle time, CSI/NPS, retention) and drive corrective actions. xywuqvp

• Partner with Marketing and Ops to plan and execute promotions and offers, including readiness checklists, store execution verification, and performance readouts. 

• Own the field enablement plan byidentifying&l