Senior Program Manager, Automotive Training and Development (Hiring Immediately)

Overview:

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Job Title: Senior Program Manager, Training and Development

Department: Operational Excellence

Reports to: Sr. Director, Business Development

Compensation: $125,000.00 to $150,000 20% bonus potential 

POSITION SUMMARY

Owns the end-to-end strategy and execution of technician learning programs for back-of-house and entry-level technician populations across Sun Auto Tire & Service locations. This role defines skill standards, builds scalable curricula and learning paths, and drives measurable improvements in safety, quality, productivity, and customer experience. The Senior Program Manager partners with Store Operations, field leaders, and the Talent Development team to identify skill gaps, deploy blended learning (in-person, virtual, and on-the-job), and continuously improve programs using performance data and learner feedback.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead the design, rollout, and ongoing governance of technician training programs for back-of-house and entry-level technicians, including onboarding, core skills, and progression pathways. 

• Establish technician skill standards and competency models in partnership with subject matter experts and operations leaders; translate standards into course objectives, job aids, and assessments. 

• Build scalable curricula and learning paths using blended delivery (in-person, virtual, and on-the-job) and ensure materials are standardized, up to date, and easy for field teams to adopt. 

• Define program goals, success metrics, and reporting cadence; evaluate effectiveness through assessments, observations, operational KPIs, and feedback, and drive continuous improvement. 

• Conduct skills-gap analysis using performance data, manager input, and field observations; prioritize the training roadmap based on business impact and technician readiness needs. xywuqvp

• Develop role-based development plans and progression guidance (e.g., entry-level to advanced) and enable field leaders tocoach tothe standards.