Shift Leader

Job Description

Job Description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

As a Shift Leader at our brand new Dover store located at 1265 N. Dupont Highway, Dover, DE 19901, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more!Who We Are!Insomnia Cookies TimelineCore Values SOME OUR SWEET SHIFT LEADER PERKS:•         Flexible part-time work schedules•         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)•         Paid vacation and sick time off•         Interactive training & mentorship•         Pet insurance for your furry loved ones•         Job stability with a rapidly growing and reputable company•         Achievable growth/promotion opportunities•         You get to work in a fun, exciting team environment•         Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?•         Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries•         Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members•         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team•         Support and work alongside the Cookie Crew•         Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices•         Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE:•         At least 1 year of working experience in a customer service focused role•         Point of Sale systems experience•         Outstanding communication, time management, and people skills•         Outgoing/friendly/patient demeanor•         Detail focused and results-oriented•         Ability to lead-by-example and motivate others•         Ability to lift up to 40 lbs.•         Legally eligible to work in the United States•         Must be 18 years or older to be employed

Equal Employment Opportunity

Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation

If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information

Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?

Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)

This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.