Repossession Specialist II

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

Essential Duties and Responsibilities :

Repossession Specialist II is responsible for managing the repossession process for delinquent accounts, serving as a key liaison between borrowers and internal teams. This role involves identifying resolution opportunities, coordinating with the replevins team when necessary, handling escalated cases, and providing guidance to junior team members to ensure efficient and compliant recovery operations.

Qualifications and Competencies Required :

• Evaluates and assigns accounts approved for repossession, including involuntary, voluntary, abandoned, and impounded cases.
• Conducts light skip tracing, reviews payment activity or arrangements, and places accounts on hold or closes them when appropriate.
• Assigns accounts to repossession companies and follows up with agents to ensure timely updates and resolution.
• Documents secure vehicles in the system and notify all relevant departments; handles impounded vehicles and secure their release.
• Closes dead-end assignments and forwards unresolved cases to the skip department for further investigation.
• Assists in selecting repossession agents, negotiates fees, and verifies insurance and bond coverage.
• Ensures compliance with legal requirements including RTC, SCL, SSCRA, and Bankruptcy protections, processes vehicle reinstatements and redemptions.
• Reviews repossession invoices, posts to the AMW screen, forwards for payment, and maintains confidentiality while accessing sensitive consumer information.

Required Experience:

Minimum of two to three years of auto collection experience with intermediate knowledge of regulations and policies regarding repossessions

Education:

High School Diploma and/or GED

Additional Requirements:

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, Texas (Hybrid) Atlanta, GA (Hybrid)

Qualifications Preferred:

• Demonstrates excellent communication, interpersonal, customer service, and organizational skills with strong attention to detail.
• Excels in time management, task prioritization, delegation, and performing under high-paced, stressful conditions.
• Possesses strong analytical and problem-solving abilities, with proficiency in Microsoft Office Suite and related software.
• Maintains deep knowledge of the captive finance and auction industry, identifying key drivers and developing mitigation strategies.
• Complies with the Fair Debt Collection Practices Act and relevant laws; proficient in basic math operations across various units of measure.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule : This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.