Business Analyst

Business Analyst

Charlotte, North Carolina;New York, New York; Atlanta, Georgia

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technological advances into payment solutions for our clients globally - across all segments and industries.

The Global Payments Solutions Data Strategy and Governance team (DSG) is looking for an experienced Business Analyst. This role is responsible for specific Merchant Services reporting deliverables and ad-hoc queries prioritized by the team.

This role will help define the Merchant data and reporting strategy and directly support several strategic technology initiatives for the new data and reporting solutions being developed.

This role will partner closely with Technology, Operations and Merchant business leaders to define and deliver data and reporting solutions while becoming a thought leader and "trusted expert" of Merchant data.

This role will require a unique blend of Merchant business expertise, an in-depth understanding & knowledge of data, and a keen drive towards making an impact

Key responsibilities include:

• Define and deliver specific reporting solutions and ad-hoc queries assigned to the team.

• Partner with various Merchant reporting partners to understand, resolve differences, and align metrics across different business functions and source systems.

• Assist with the development of new reporting and the conversion of existing reporting to utilize the Merchant Commerce Authorized Data Source (MCM ADS) and Merchant Commerce Insight Reporting and Analytics (MIRA) data and reporting solutions including the incorporation of latest AI capabilities

• Assist with the identification of other data to be either brought into these data solutions and/or referenced as part of the reporting and analytics.

• Ensure adoption of and adherence to Enterprise Data Management policies and standards, including data quality, lineage, controls, and issue management.

• Ensure the integrity and quality of critical Metadata

• Provide design input, execution oversight and testing for technology initiatives

• Partner closely with Technology in various data related initiatives to align data strategy, architecture, and governance priorities with business objectives and regulatory expectations.

• Act as a thought leader and "trusted expert" of Merchant data for partners across the business, technology, operations, risk, and compliance.

• Enable data to support a broad set of enterprise use cases, including regulatory reporting, analytics, and operational needs, with awareness of nonfunctional requirements such as accuracy, traceability, and resiliency.

Required Skills:

• Several years (5-7) of practical, hands-on experience in data analysis and reporting with insight into how to represent data and metrics effectively

• Proficiency in the usage of SQL for coding of complex reports, data pulls and data mining; Experience with Python, BI Tools (i.e. Tableau etc.) and JIRA a plus Ability to work in fast-paced, work-intensive organization and be able to adapt to changing priorities while delivering with high accuracy

• Excellent presentation skills, with the ability to synthesize data into easy-to-understand graphics and reports for consumption by senior leaders

• Excellent organizational, communication and leadership skills

• The ability to effectively manage in cross-functional teams to ensure that critical work is owned and completed in a timely manner. Candidate must aptly manage day-to-day interactions and relationships with a diverse group of colleagues

Desired Skills:

• Experience working in Merchant Services or Financial Services

• Hands-on experience with Enterprise Data Management policies, standards, and controls

• Experience working in complex data architectures supporting nuanced business processes

• Exposure to legacy modernization and data transformation initiatives

• Familiarity with data requirements in heavily regulated environments

• Bachelor's degree

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.