Operations Manager

Job Description

Job Description

Operations Manager

Position Summary

The Operations Manager is responsible for coordinating the day-to-day execution of field operations, technician scheduling, inventory management, and service delivery. This individual ensures operational activities are executed efficiently while maintaining high standards of customer service, organization, and accountability.

The ideal candidate is a proactive, detail-oriented leader who thrives in a fast-paced environment, can effectively prioritize competing demands, and enjoys improving operational processes.

Essential Responsibilities

Operations Management

• Manage daily field operations and technician schedules.
• Dispatch and coordinate service requests based on priority, location, and technician availability.
• Monitor daily workload and adjust schedules as priorities change.
• Ensure service requests are completed accurately and on time.
• Coordinate emergency service calls and schedule changes.
• Review operational performance and identify opportunities for improvement.

Inventory & Warehouse Management

• Maintain accurate inventory across multiple warehouse locations.
• Oversee inventory replenishment and equipment availability.
• Manage equipment assigned to field personnel.
• Coordinate inventory transfers between warehouses and technicians.
• Investigate inventory discrepancies and implement corrective actions.
• Support inventory audits and cycle counts.

Team Coordination

• Serve as the primary operational resource for field personnel.
• Provide guidance and support throughout the workday.
• Coordinate with internal departments to ensure seamless service execution.
• Assist with onboarding and training of new field personnel.
• Promote accountability and adherence to operational procedures.

Administrative & Reporting

• Review service documentation for completeness and accuracy.
• Monitor open work and aging service requests.
• Prepare operational reports and performance metrics.
• Maintain accurate operational records.
• Assist in developing and improving operational procedures.

Cross-Functional Collaboration

• Work closely with Sales, Customer Support, Procurement, Project Management, and Leadership to coordinate service activities.
• Support special projects and operational initiatives.
• Coordinate with vendors and subcontractors as needed.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of experience in operations, logistics, field service, dispatch, or service management.
• Experience supervising or coordinating field personnel.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Advanced proficiency with Microsoft Office, particularly Excel.

Preferred Experience

• Field service operations.
• Logistics or transportation.
• Inventory and warehouse management.
• Scheduling and dispatch.
• Service-based organizations.
• ERP, CRM, or field service software.
• KPI reporting and operational analytics.

Success in This Role

The successful candidate will:

• Maintain organized and efficient daily operations.
• Keep technician schedules optimized.
• Ensure inventory accuracy and equipment availability.
• Respond quickly to operational issues.
• Improve processes and operational efficiency.
• Deliver excellent support to field personnel.
• Build strong relationships across departments.
• Take ownership of operational challenges and drive them to completion.

About us:

Express works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in Houston, we’re ready to help you take the next step in your career.

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, Texas and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimina

Company Description

About us:\r\n\r\nExpress works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in Houston, we’re ready to help you take the next step in your career.\r\n\r\nExpress Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.\r\n\r\nIn compliance with applicable federal, Texas and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimina