Human Resources Business Partner

Key Purpose

We are seeking an experienced and results-driven People and Culture business partner to align our HR initiatives and functions with business objectives and business needs.


The Human Resources Business Partner is responsible for the successful integration and alignment of employees to business objectives, enhancing employee performance, supporting employee development, enhancing recruitment efforts, planning strategic People & Culture (P&C) initiatives, maintaining employee relations, implementing policies and practices, and overseeing wellness and health initiatives. Your experience in human resources management will aid our organization in adding value to overall business objectives, providing HR solutions, resolving personnel grievances, retaining a talented workforce, and ensuring compliance with regulations.


Under the direction of the Director of People and Culture, this individual manages and directs the employee and labor relations program for the client site(s). Program activities include contract administration and interpretation and guidance/coordination of related management activities consistent with company. The Labor Relations People & Culture Business Partner serves as a key contributor to development and maintenance of comprehensive Human Resources policies and strategies; manages administration of labor contracts; provides interpretation of labor contracts to managers, and employee; oversees processes for review and resolution of employee grievances. This role advises managers and employees on sensitive labor and employee relations matters, including grievance and arbitration procedures, performance issues and disciplinary actions; advises and assists managers in identifying employee relations issues and determining appropriate course of action. Facilitates on-going communication and working relationships with employee representative organizations including coordination of joint labor-management committees.


Key Areas of Collaboration and Influence

• Report to the People and Culture Lead and work in close partnership with the broader ISS/Guckenheimer People and Culture team, as well as Operational partners
• Communicate effectively with colleagues within business units and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Transfer best practice to further develop ISS Guckenheimer

Ideal Candidate Experience

• A minimum of 5 years Human Resource experience in support of multiple locations; 2+ years of experience in a union environment
• Experience with coaching management
• Strong employee relations experience
• Experience in employee training or Learning and Development required
• Experience with unionized workforce and labor relations preferred
• Strong knowledge of employment law(s), California experience required
• HR Certification such as PHR/SPHR (PHR-CA/SPHR-CA) preferred, GPHR a plus
• Bachelor's Degree in Human Resources, Business Management or another related field required
• Experience at interfacing at all levels throughout a matrixed or international organization
• Experience driving results in multiple countries/internationally
• Demonstrable global and cultural effectiveness
• PC literate - understanding of how to use the technology as a tool
• Ability to communicate with all levels within a client's management structure
• Good team player and manager
• Able to command credibility and be able to influence across cultures and varied levels of an organization
• Willing to travel up to 33%
• Bilingual (English/Spanish) is a plus

Key Accountabilities

• Ensure implementation, standardization and utilization of policies, procedures, programs dealing with the specific activities of staffing, employee relations, onboarding, and business systems
• Plan, organize, direct, control or coordinate the personnel, recognition, and training activities of the account organization and partner with the ISS/Guckenheimer People and Culture team to ensure consistency
• Support the People and Culture Lead to plan, organize, direct, control or coordinate the labor relations activities
• Support the People and Culture Shared Service team in advising managers and recommending changes regarding organizational policy matters such as equal employment opportunity and sexual harassment and in ensuring compliance with same; ensure compliance with local policies, laws, and regulations
• n partnership with the People and Culture Shared Service team, serve as a link between management and employees by handling questions, interpreting, and administering contracts, and helping resolve work-related problems
• In partnership with the Talent Acquisition Team, perform difficult staffing duties including recruitment of top talent, dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
• Assist managers, and account leadership in identifying staff vacancies and to recruit, interview and select applicants
• Represent organization at personnel-related hearings and investigations when the People and Culture Lead is unavailable
• Administer performance management systems, training initiatives, recreation programs and partner with the ISS/Guckenheimer People and Culture team in accordance with systems in use by ISS/Guckenheimer in North America
• Support central teams with administering compensation, benefits, and safety systems to ensure administration in accordance with to local policies, laws, and regulations
• Assess and anticipate HR related needs while proactively communicating needs and developing integrate solutions across the Americas region
• Effectively communicate across all levels of the organization and all countries in which the account is present

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.


ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $111000.00 - $133000.00 . Final compensation will be determined based on experience and skills, and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.