COMMUNICATIONS SERVICES ANALYST - FIRE EMERGENCY

Overview The Los Angeles County Fire Department is conducting an emergency recruitment for Communications Services Analyst positions related to natural disaster response. Applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During the initial period, performance will be evaluated to determine eligibility for permanent appointment. Responsibilities Identify the need for, and determine operational requirements of, communications services, equipment and systems for operating departments. Assist operating departments in developing requests for ISD communications services and coordinate the provision of such services. Act as liaison between ISD and operating departments to maintain continuity and integrity of communications systems. Participate in planning space allocations for communications equipment. Participate in staff and management meetings on departmental operations and activities. Attend public and private agency meetings which may affect communications requirements and planning activities. Maintain an awareness of developments in the field of communications which may be useful to operating departments. Conduct on‑site evaluations to assess communications in support of routine service requests or projects. Manage service requests from inception through completion and coordinate the completion of service evaluations with operating departments. Coordinate the activities of internal and external vendors and clients in support of the operating department's service request or project. Communicate and coordinate with the contracted provider to ensure those needs are being met. Conduct billing investigations from initial inquiry through resolution. Use spreadsheets to organize data with formulas and functions. May assist with the development and evaluation of Public Safety Answering Points (PSAP) locations in regard to 911 communications. Minimum Requirements Option I: Three years of experience interacting with end‑user organizations in coordinating planning, design and provisioning of voice and data telecommunications services, equipment and systems to meet client organizations' operational requirements. Option II: Three years of experience interacting with end‑user organizations in conducting virtual and in‑person training classes on all features, system programming and reports related to, but not limited to, cloud‑based voice service, VoIP, interactive voice response, automatic call distribution, PBX, and technology‑related ISD services. You must meet one of the above requirements to be appointed. License: Valid California Class C Driver License or ability to use an alternative method of transportation when needed to carry out essential job functions. Physical Class: Physical Class II – light administrative and clerical positions requiring light physical effort, occasional light lifting up to 10 lb, bending, stooping, squatting, and considerable ambulation. Out‑of‑class experience will not be accepted for this recruitment. #J-18808-Ljbffr County-of-Los-Angeles