Executive Director

Job Description

Job Description

Position Summary:

Directs or performs all operations of Assisted Living Community, while abiding by local and state rules and regulations.

Essential Duties and Responsibilities:

· Assure compliance with all state rules and regulations for all employees and residents.

· Oversees and directs financial operations of community; to include budget forecasting and budgetary compliance.

· Directs all Human Resources. Ensure compliance to local and federal employment laws and employee compliance to job descriptions and employer policies and procedures.

· Oversight of employee scheduling, staff in-services, teamwork, and accountability.

· Promote ongoing and open communication among staff members, residents, and families.

· Searches for methods of improvement to processes, equipment.

· Directs and coordinates activities of residents.

· Directs marketing efforts of community by developing a marketing plan which includes processes of giving tours, promoting community, creating appropriate referral sources, and oversight of resident retention.

· Oversee Resident/Family satisfaction by ensuring smooth/proper move-in procedures and orientation, making personal contact with residents, handling resident family complaints, problems, and suggestions.

· Other duties may be assigned.

· Maintains current financial records of the community.

· Collects rent payment.

· Oversees all department heads.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervisory Responsibilities:

· Manages subordinate supervisors who supervise employees in all other departments of the community.

· Is responsible for the overall direction, coordination, and evaluation of all aspects of the community

· Directly supervises non-supervisory employees.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving

· Identifies and resolves problems in a timely manner, gathers and analyzes information.

· Develops alternative solutions; Works well in group problem solving situations.

· Uses reason even when dealing with emotional topics.

Project Management

· Develops project plans, coordinates projects.

· Completes projects on time and within approved budget.

· Manages project team activities.

· Communicates changes and progress to management team.

Technical Skills

· Assesses own strengths and weaknesses.

· Pursues training and development opportunities.

· Strives to continuously build knowledge and skills.

· Shares expertise with others.

Customer Service

· Manages difficult or emotional customer situations; responds promptly to customer needs.

· Solicits customer feedback to improve service; responds to requests for service and assistance.

Meets commitments.

Interpersonal Skills

· Focuses on solving conflict, not blaming.

· Maintains confidentiality.

· Listens to others without interrupting.

· Keeps emotions under control.

· Remains open to others' ideas and tries new things.

Oral Communication

· Speaks clearly and persuasively in positive or negative situations.

· Listens and gets clarification; Responds well to questions.

· Demonstrates group presentation skills; Participates in meetings.

Written Communication

· Writes clearly and informatively; edits work for spelling and grammar.

· Varies writing style to meet needs.

· Presents numerical data effectively.

· Able to read and interpret written information.

Teamwork

· Balances team and individual responsibilities.

· Exhibits objectivity and openness to others' views; gives and welcomes feedback.

· Contributes to building a positive team spirit; puts success of team above own interests.

· Able to build morale and group commitments to goals and objectives.

Delegation

· Delegates work assignments; matches the responsibility to the person.

· Gives authority to work independently.

· Sets expectations and monitors delegated activities.

· Provides recognition for results.

Leadership

· Exhibits confidence in self and others; inspires and motivates others to perform well.

· Effectively influences actions and opinions of others.

· Accepts feedback from others.

· Gives appropriate recognition to others.

Managing People

· Includes staff in planning, decision-making, facilitating and process improvement.

· Takes responsibility for subordinates' activities.

· Openness to listening to staff concerns.

· Provides regular performance feedback; develops subordinates' skills and encourages growth.

· Solicits and applies customer feedback (internal and external).

· Fosters quality focus in others.

· Improves processes, products and services.

· Continually works to improve supervisory skills.

Quality Management

· Looks for ways to improve and promote quality.

· Demonstrates accuracy and thoroughness.

Business Acumen

· Understands business implications of decisions; displays orientation to profitability.

· Demonstrates knowledge of market and competition.

· Aligns work with strategic goals.

Cost Consciousness

· Works within approved budget; develops and implements cost saving measure.

· Contributes to profits and revenue.

· Conserves organizational resources.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· Outlined in the State of Utah's Rules and Regulations under R432-270-6

Language Skills:

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

· Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

Computer Skills:

· To perform this job successfully, an individual should have knowledge of payroll systems, spreadsheet software and word processing software.

Certificates, Licenses, Registrations:

· Outlined in the State of Utah's Rules and Regulations under R432-270-6

Other Skills and Abilities:

· Skill with elderly people

Other Qualifications:

· One to two years management experience in a health care field as a licensed health care professional.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to walk, sit and stand

· While performing the duties of this job, the employee is frequently required to be able to lift 50+ lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is usually quiet.

Nevada Administrator's License Preferred