Internal Sales Agent

Internal Sales Agent

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Internal Sales Agent (ISA) supports lead generation and business development by engaging prospective clients and referral partners through consistent outreach and follow-up. This role offers the opportunity to build a solid foundation in the mortgage industry through hands-on experience and a defined path for growth. This role is based in office and works closely with a collaborative team committed to achieving measurable results.

Job Responsibilities:

• Initiate outreach to prospective clients and referral partners to generate new mortgage-related opportunities.
• Build and maintain professional relationships with real estate agents, referral partners, and local businesses.
• Conduct daily outbound calls and follow-ups to support lead generation and pipeline development.
• Reconnect with past clients to maintain ongoing engagement and encourage future business opportunities.
• Support loan officers by contributing to an organized, consistent, and positive client experience.
• Contribute to brand visibility and engagement through ongoing communication and market outreach.

Qualifications and Skills:

• 1+ years of experience in the mortgage industry or in a sales-related role, preferred.
• Experience using the phone to conduct sales outreach and follow-up, preferred.
• Skilled in maintaining effective engagement and consistent productivity in a dynamic work environment.
• Skilled in building rapport and establishing trust with prospective clients and partners.
• Skilled in using the phone for outreach, sales conversations, and follow-up communication.
• Skilled in taking initiative and driving tasks forward with minimal oversight.
• Skilled in contributing effectively within a collaborative, results-oriented team environment.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.