Member Service Representative I/II - Westview Branch (300MSR1 / 300MSR2)

Job Description

Job Description

BRANCH LOCATION

Westview Branch

5910 Baltimore National Pike,

Catonsville, MD

****INCLUDES SATURDAYS****

COMPANY SUMMARY:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY:

MSR I:

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II:

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

NECESSARY SKILLS:

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Listening Skills

Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential ""sounding board"" that allows others to sort through and clarify their own feelings and needs.

Routine Account-Related Requests

Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.

Dependability

Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.

Quality of Work

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION:

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE:

• Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – Required
• Member Service Representative I - Twelve (12) Financial Services Background - Preferred
• Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred

ADDITIONAL EXPERIENCE AND/OR QUALIFICATIONS:

• Proficient in the lending process including input, funding, maintenance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills
• Participation in Business Development activities - REQUIRED

ADDITIONAL REQUIREMENTS;

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

COMPENSATION:

Salary Range per hour, depending on experience and qualifications

MSR I: $16.63 - $24.13

MSR II: $18.27 - $26.54

Benefits at MECU Credit Union:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.

• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.

• Tuition Assistance: Continue your education and professional development with our tuition assistance program.

• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.

• Parking Discounts: Enjoy discounted parking to make commuting easier.

• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.

• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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