Desktop Support Technician

Desktop Support Technician Level 2

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

The Desktop Support team monitors and maintains the hardware and software configurations on the individual or group end user level. The team installs and configures individual computer desktops, printers, phones, or other needed computer peripherals. The team monitors and delegates each user onto the appropriate networks and servers and resolves any connectivity issues.

Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to PC, monitor, or phone replacement, printer or scanner fixes, software installations, etc. The Level 2 Technician coordinates the implementation of companywide hardware or software deployments.

The Level 2 technician records and accurately documents inventory levels of hardware with every installation request. Total asset management is required as additional hardware or license agreement purchasing may be needed.

Essential Responsibilities:

• Develops processes and procedures for desktop support
• Researches, documents, and establishes requirements for software/hardware functionality
• Receives requests through internal Incident Monitor system
• Installs and fixes advanced computer hardware devices in the corporate, store, and warehouse locations
• Implements specific desktop and thin client computers with appropriate PC imaging
• Coordinates the implementation of companywide hardware or software deployments
• Repairs issues with PCs, phones, printers, scanners, etc
• Deal with outages
• Resolves high level issues escalated from a Jr. Technician
• Records and documents the traffic of hardware and software through the department for asset management and future purchase needs
• Receives guidance and direction from higher level technicians

Preferred Education, Experience and Licenses:

• Minimum 3 years of experience in an IT support role
• Experience with installation of major computer components and software

Specific Knowledge, Skills and Abilities:

• Knowledge of various operating systems such as Windows, Mac, etc
• Understanding of major computer components and installation requirements
• Understanding of resolutions to common software errors
• Articulate communicator, and professional phone demeanor
• Detail-oriented, and quick and analytical thinker
• Knowledge of B&H policies and procedures

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.