Business Analyst Warranty & Extended Service

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group our vision is to be the home appliance industry leader in consumer satisfactionbydelivering outstanding lifetime experiences with solutions that always get share ideas and collaborate so that togetherwe can develop solutions that delivermoreenjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Where youll be:

This position will be based in the Charlotte NC HQ; hybrid work policy model.

About the Role:

The Business Analyst - Warranty & Consumer Experience plays a critical role in transforming warranty and consumer data into actionable business insights that improve product quality reduce costs and enhance the customer ownership experience. This role partners closely with Warranty Quality Service Claims Replacements and Finance teams to identify trends uncover root causes and proactively address emerging issues affecting product performance and customer satisfaction. The ideal candidate combines strong analytical capabilities business acumen curiosity collaboration and the ability to communicate complex findings clearly to influence decision-making and drive continuous improvement across the organization.

Key Responsibilities:

• Analyze warranty claims replacement and consumer experience data to identify trends emerging issues cost drivers and opportunities for improvement.
• Perform root-cause analysis to determine factors impacting warranty performance product quality service execution parts availability and operational effectiveness.
• Develop and maintain dashboards reports and recurring analyses that provide leadership visibility into key performance indicators and business drivers.
• Monitor warranty expense and replacement activity to identify unusual patterns risks and opportunities for corrective action.
• Translate complex data into actionable insights and recommendations that support strategic and operational decision-making.
• Partner with Warranty Quality Service Claims Replacements Finance and other stakeholders to investigate issues evaluate business performance and support continuous improvement initiatives.
• Support leadership with ad hoc reporting and analysis for business reviews escalations and emerging priorities.
• Improve reporting processes data visibility and analytical tools to enable more proactive identification and resolution of warranty and consumer experience issues.

Minimum Qualifications:

• Bachelors degree
• 3 years of experience in business analysis data analytics warranty operations consumer experience quality or a related analytical function.
• Demonstrated experience analyzing large data sets and developing insights using tools such as Excel Power BI Tableau SQL or similar analytics platforms.
• Strong analytical problem-solving and root-cause investigation skills with the ability to translate data into actionable business recommendations.
• Proven ability to collaborate across multiple functions and communicate findings effectively to both technical and non-technical stakeholders.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical dental vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

#LI-OG1

#LI-Hybrid

Required Experience:

IC