Front Desk Receptionist

Job Description

Job Description

About Sweetgrass Plastic Surgery & Med Spa

Sweetgrass Plastic Surgery & Med Spa combines advanced medical aesthetics with a luxury spa experience. Our mission is to help clients look and feel their best through excellence, care and genuine hospitality.

We are seeking a friendly, professional and highly organised Front Desk Receptionist / Patient Services Representative to be a welcoming first point of contact for our patients.

You will support patients throughout their visit by managing check-ins, appointments, telephone enquiries and administrative tasks. You will work closely with clinical and administrative colleagues to help create a smooth, positive and professional patient experience.

This position may suit someone who has strong customer service and organisational skills, enjoys helping people and is comfortable working in a fast-paced medical-office environment.

• Greet patients warmly and professionally.
• Check patients in for their appointments.
• Provide excellent customer service while helping to manage patient flow.
• Verify and update patient information accurately in the appropriate system.
• Monitor the waiting room and help maintain a comfortable environment.
• Communicate with patients when appointment delays occur.

• Answer and route incoming telephone calls in a friendly and professional manner.
• Schedule appointments and confirm upcoming visits.
• Coordinate appointment information with clinical staff.
• Communicate clearly and professionally with patients, providers and colleagues.

• Maintain medical charts, patient files and records.
• Complete data entry, filing and basic office-organisation tasks.
• Use Microsoft Word, Microsoft Excel and scheduling software as required.
• Support team members with general office duties.
• Assist with special projects as needed.

• At least two years’ experience in a customer service, administrative, front desk or reception role.
• High school diploma or equivalent.
• Computer proficiency, including experience using Microsoft Word and Microsoft Excel.
• Experience using scheduling systems.
• Strong verbal communication and listening skills.
• Strong organisational skills and attention to accurate information handling.
• A professional and empathetic manner when working with patients and colleagues.
• Eligibility to work in the United States.
• Ability to work on-site in Mount Pleasant, SC.
• Availability to work Monday to Friday.
• Weekend availability as needed.

• Previous experience in a medical, dental, spa or similar working environment.

• $15.00-$25.00 per hour.
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Paid time off.
• Supportive and collaborative work environment.

This is a full-time, on-site position based in between Mount Pleasant & Nexston South Carolina.

The normal schedule is Monday to Friday, with weekend availability required as needed.

Please submit your resume and any additional examples of your work for review.

1st Stage: 20-minute screening interview with Nexstema on behalf of the client.
2nd Stage: Hiring Manager interview.