Field Services Engineer

Location: Lincolnshire, IL

Introduction

LS ELECTRIC AMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name .

Job description/overview: Service Engineer

We are seeking a skilled and dedicated Service Engineer to join our team. The selected candidate will be responsible for managing commissioning, and technical service support on LV and MV electrical distribution Equipment. This role ensures seamless integration of our systems and provides exceptional after-sales service to meet customer satisfaction.

Key Responsibilities

The Service Engineer is responsible for and not limited to the following:

• Conduct inspection, testing, calibration, adjusting, part component replacement services and warranty work with various tools such as power tools, electrical test equipment.
• Collaborate with other teams to ensure timely and accurate deployment.
• Provide troubleshooting, diagnostics, and resolution of technical issues.
• Read and understand electrical drawings and diagrams to troubleshooting
• Arrange and manage regular maintenance and system upgrades for clients.
• Act as a technical liaison between the company and clients.
• Deliver training and guidance to clients on system operations.
• Ensure effective communication with clients during service activities.
• Build and maintain strong relationships with customers to ensure satisfaction.
• Maintain accurate records of Service, testing, and maintenance activities.
• Prepare detailed service reports and communicate findings to stakeholders.
• Identify opportunities to enhance system performance and service efficiency.
• Provide feedback to product development teams for ongoing improvement.
• Travel for both training, service and other activities

Skills Required for the position

• Vocational education, military training, or transferable experience in electrical theory or similar discipline.
• Bachelor’s degree in electrical engineering, Mechanical Engineering, or a related field preferred.
• Proven experience in installation, commissioning, testing, troubleshooting, repairing and maintenance in some or all the following areas: low or Medium Voltage switchgear, Transformer, Relay Protection System (Not mandatory but preferred)
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness to travel domestically and internationally as required.
• Bilingual preferred. (Korean and English)
• This is an exciting opportunity to contribute to cutting-edge energy solutions while ensuring optimal client satisfaction through top-tier service delivery. If you are passionate about renewable energy and possess the skills required, we encourage you to apply.

Additional information

• Travel to other States is necessary to develop new accounts and clients. (40 % expected.) Work week is 40 hours with rare instances of unpaid overtime.
• Compensation: Company offers a competitive salary based on experience.

Other benefits

• Health, dental and vision insurance (Currently at no employee participation but subject to the company policy)
• 401K plan with 2% match (to be applied 3 months after)
• Long/short term disability insurance
• Life insurance
• Company paid vacation
• A culture of work-life balance.

LS Electric America Inc. is an equal opportunity employer.