Customer Service Representative

Customer Service Representative Tuscaloosa, AL Home Office MondayFriday | 8:00 AM 5:00 PM Salary: $40,000 per year Onin Staffing is seeking a dependable and detail-oriented Customer Service Representative for a client in the Tuscaloosa area. This role reports to the Customer Service Manager and plays a key part in supporting customers, vendors, and internal teams. What You'll Do Communicate with customers, suppliers, vendors, and internal departments Answer questions, resolve issues, and ensure customer satisfaction Handle emails, phone calls, and written correspondence professionally and promptly Prepare customer reports, memos, and documentation Review and analyze documents for accuracy and follow-up needs Maintain customer records and databases Track customer interactions, inquiries, and resolutions Use software such as Excel, Word, Outlook, and Cie-Trade Manage multiple tasks while meeting deadlines Work independently while contributing as a team player Skills and Experience 35 years of office or customer service experience (logistics or service industry preferred) Proven experience handling customer inquiries and resolving issues professionally Strong written and verbal communication skills Excellent attention to detail and accuracy Ability to manage multiple tasks and meet deadlines Experience working with Microsoft Office (Excel, Word, Outlook) Strong organizational and time-management skills Ability to work independently and as part of a team Professional, friendly, and customer-focused attitude Reliable, dependable, and strong work ethic Benefits Weekly pay $5 prescription drugs $5 doctor's visit copays Free teledoctor service Free counseling services Life insurance included Vision insurance included Dental insurance included Vacation and holiday pay Scholarship Opportunities 401(k) retirement plan Free legal services Our unbeatable employee discount program