Regional Vice President - Northeast

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience-delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Job Title: Regional Vice President

Department: Valet Operations

Reports directly to: Vice President of Operations

Schedule: Full Time

Status: Exempt

Compensation: Salary plus potential bonus opportunities

Position Summary:

The Regional Vice President is responsible for ensuring that City Managers, Area Managers, and Regional Directors of Operations within their assigned region deliver all aspects of operations in alignment with contractual expectations. This includes a strong focus on service standards, financial performance, cost control, talent development, revenue management, safety and claims oversight, and the overall physical integrity of all locations.

Primary Objective:

The Regional Vice President provides strategic leadership and guidance across all areas of the business, driving operational excellence and sustainable growth for PMC. This role is heavily focused on mentoring leadership teams, ensuring consistent execution of PMC's competitive advantage through the 4P's (People, Product, Partner, Profit) and the 3V's (Hospitality, Commercial, Technology), while growing market share and protecting brand standards.

Additionally, the RVP leads key initiatives across revenue growth, payroll management, claim reduction, client and associate satisfaction, operational efficiency, and new business development. The position is responsible for strengthening client relationships, driving lead generation, improving financial reporting, and ensuring that all operational goals are met or exceeded across the region.

Duties and Responsibilities:

Leadership and Oversight:

Provide strategic leadership across all assigned locations and teams, ensuring operational excellence, service consistency, and alignment with company goals. Oversee the performance of City Managers, Area Managers, and Regional Directors, ensuring all elements of operations meet contractual expectations and company standards.

Cross-Vertical Collaboration:

Create synergy across all PMC verticals, including hospitality, commercial, and technology, driving innovation and strategic initiatives that support organizational growth and operational success.

Performance and Financial Management

Partner with operations leadership to define and drive key performance metrics focused on EBITDA growth, operational efficiency, and overall profitability. Oversee the development, review, and management of budgets, revenue analysis, P&L reports, and financial forecasting, ensuring financial goals are met while maintaining high service standards. Lead the execution of strategic business plans, managing labor and non-labor budgets effectively to support sustainable, long-term growth across the region.

Business Development:

Actively drives new business growth through established relationships, sales strategies, and company initiatives. Utilize marketing materials to promote services and consistently deliver new partnerships across valet, self-parking, commercial services, and technology solutions.

Partnership Development:

Strengthening client relationships and expand PMC's footprint by identifying and developing new opportunities, fostering strong partnerships, and delivering tailored parking solutions to meet client needs.

Guest and Employee Satisfaction:

Develop and implement programs that enhance guest experience and employee retention, ensuring a positive culture and delivering best-in-class service across all locations.

Talent Acquisition, Development & Strategic HR Partnership:

In collaboration with Human Resources and Executive Leadership, lead the recruitment, interviewing, and hiring of senior-level management within the region. Drive strategies that support leadership development, succession planning, and the retention of top talent. Additionally, partner on the design and implementation of competitive compensation programs, organizational structures, and talent initiatives that align with PMC's overall business objectives and sales strategies, ensuring the region attracts, develops, and retains high-performing leaders.

Safety and Risk Management:

Ensure all sites operate within PMC safety standards, regularly reviewing site safety programs to reduce claims, workplace injuries, and associated costs, fostering a culture of safety and accountability.

Company Initiatives:

Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC's strategic goals across all assigned locations.

Travel and Communication:

Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities:

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Knowledge, Skills, and Abilities:

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Strong Analytical and Problem-Solving Abilities:

Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.

Education/Experience:

Minimum 7 years of multi-site operations management experience in the hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor's degree in business administration or a related discipline, AND a minimum of 5 years of experience in multi-site operations

Certificates and Licenses:

A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Work Environment:

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands:

Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities-close, distance, peripheral, depth perception, and focus adjustments-may be required to ensure on-site awareness and safety.

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

Health Benefits - Medical, vision and dental insurance - Upon eligibility

401K - Upon eligibility

Supplemental Insurance - Life insurance and critical illness

Bonus opportunities

Internal leadership development program

Paid time off

Paid training

Tuition assistance through Bellevue University - Up to $5,250 per year

Nationwide discounts through Perks at Work

Military friendly employer

Employee at Will:

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave:

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.