CATERING OPERATIONS MANAGER

Job Description

Job Description

Salary: $78000 - $80000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Catering Operations Manager is a highly detail-oriented and service-driven person responsible for supporting the seamless execution of catering and executive dining services. This position serves as a critical liaison between Rapport and Restaurant Associates (RA), ensuring clear communication, accurate order management, and flawless delivery of services for senior leadership and C-suite level engagements.

This role partners closely with the Executive Liaison providing administrative, operational, and systems support—ensuring consistency, accuracy, and adherence to established service standards.

Key Responsibilities:

Catering & Event Coordination

• Build, manage, and maintain all catering orders within the booking platform (e.g., Book It), ensuring complete accuracy of menu selections, quantities, timing, and pricing
• Review and validate all Banquet Event Orders (BEOs) prior to execution
• Coordinate directly with Restaurant Associates (RA) on all catering needs, ensuring alignment with service standards and expectations
• Serve as the primary point of contact for all catering-related logistics between Rapport and RA

Executive Dining Partnership

• Partner directly with the Executive Liaison to support all executive dining operations on the 8th floor
• Translate verbal or informal requests into clear, professional written communication for internal and external partners
• Provide administrative and technological support to ensure efficient planning and execution of executive-level meetings and dining services

Financial & Quality Control

• Audit catering orders and invoices for pricing accuracy and consistency
• Ensure transparency and adherence to agreed-upon pricing structures
• Identify and resolve discrepancies proactively with RA and internal stakeholders

Communication & Stakeholder Management

• Act as a liaison between Rapport, RA, and key stakeholders to ensure seamless service delivery
• Maintain clear, timely, and professional communication across all parties
• Reinforce the established service model, ensuring all catering requests are routed and managed appropriately

Operational Excellence

• Uphold and reinforce SOPs related to executive dining and catering services
• Identify opportunities to improve processes, communication flow, and service delivery
• Support consistency in presentation, service standards, and execution across all events

Preferred Qualifications:

• 3–5+ years of experience in catering, conference services, hospitality, or executive dining environments
• Strong experience managing catering orders, BEOs, and event logistics
• Exceptional attention to detail with a strong focus on accuracy (especially in pricing and order management)
• Excellent written and verbal communication skills; ability to translate informal direction into professional communication
• Proficiency in event management or reservation systems (e.g., Book It, Momentous, Delphi, etc.) preferred
• Strong organizational and time management skills with the ability to manage multiple priorities
• Proven ability to work with cross-functional teams and external partners

Key Competencies:

• Detail-oriented and highly organized
• Strong financial and operational acumen
• Proactive problem-solver
• High level of professionalism and discretion (experience supporting executive-level clients preferred)
• Ability to influence and coordinate without direct authority
• Service-driven mindset with a focus on delivering a seamless, high-touch experience

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1531015

Rapport a specialized division of FLIK Hospitality Group