Assistant Executive Housekeeper - Luxor

Assistant Executive Housekeeper at Luxor

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As the Assistant Executive Housekeeper at Luxor, you'll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

The day-to-day responsibilities include:

• Managing assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Managing the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards
• Managing Human Resources responsibilities for Housekeeping
• Working closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assuming full responsibilities of the Executive Housekeeper in his/her absence
• Promoting and developing team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Managing accountability processes for division; ensuring compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Managing short and long-term departmental objectives. Monitoring, documenting, and notifying Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluating staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responding to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
• Inspecting prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Working closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Representing management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

The ideal candidate:

• Must be 21 years of age or older required
• 2+ years of prior relevant experience required
• 3+ years of prior relevant supervisory experience in a major hotel/resort complex preferred

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our Luxor employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community