Desktop Support Technician

Desktop Support TechnicianWe are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. This role is onsite split between two locations: Atlanta and Duluth.Key ResponsibilitiesTechnical SupportProvide timely support for hardware and software issues for both Windows and Mac environmentsTroubleshoot remotely using VNC and KVM switchReimage systems, install OS and standard software (onsite and remote)Coordinate warranty support with Dell and schedule onsite service when neededResolve common technical issues, including:Network connectivitySystem crashes/blue screensPrinting problemsVirus removalBasic administration and troubleshooting of:DHCP / DNSActive DirectoryVPN and remote access toolsWindows domain account issuesWireless connectivity and hotspotsCollaborate with the network team on basic troubleshooting tasksProvide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and ZoomPerform basic mobile device management including deployment, collection, inventory, and reset/wipe proceduresCustomer ServiceDeliver prompt and courteous user support via:Wolken ticketing system (incident resolution and device lifecycle tasks)Google Chat and Gmail (Outlook familiarity is a plus)Zoom Calling and Zoom video conferencingMaintain a positive user experience with clear communication and professionalismAsset & Inventory ManagementMaintain accurate records of hardware assetsEnsure timely deployment, collection, and tracking of end-user devicesSpecial Projects & Additional DutiesAssist with software and process testing and validationCreate clear, user-friendly technical documentationProvide 1:1 or group technical training (remote or in-person)Support office signage placement and daily ticket review/assignment tasksMay require occasional travel to other office locationsWork Schedule & BenefitsMonday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)No weekend or after-hours support expected (exceptions for special projects)Benefits include:Paid holidays, vacation, and sick leave401(k) planMedical, dental, and vision insuranceStructured onboarding and trainingModern workspaces and innovative technologySupportive, team-oriented culture with strong work-life balanceRequirementsQualifications1–2+ years in a desktop support or corporate helpdesk environment preferredTechnically inclined and eager to learn new tools and platformsClear and concise communicator with the ability to explain technical concepts to non-technical usersFamiliar with Windows 10/11; Mac OS experience is a plusSkilled in teamwork and conflict resolution in a professional settingSelf-starter with strong follow-through and attention to processAble to work independently while following team procedures and protocols GDR Group