IS Epic Program Manager

Role Description

The Epic Program Manager serves as the Information Services (IS) Program Lead for a Cancer Center activation. This role is responsible for coordinating the planning, execution, and delivery of Epic-related work required to support the successful activation of the facility. As this is a new location within an existing Epic environment, this position provides program leadership to coordinate implementation activities across Epic applications, third-party systems, infrastructure, and operational stakeholders.

The Program Manager does not have direct responsibility for Epic application teams or enterprise Information Services departments. Instead, the role partners with:

• Epic Application Vice Presidents
• Directors
• Epic Advisor
• Application Managers
• Integration Manager operational leadership

The Program Manager also serves as the primary Information Services counterpart to an external Program Manager, ensuring implementation timelines, interdependencies, risks, issues, testing activities, and go-live readiness remain aligned across organizations.

Key Responsibilities

• Program Leadership
  • Lead Information Services program management activities supporting the activation.
  • Develop and maintain the integrated implementation schedule for Epic, technical, and third-party workstreams.
  • Coordinate activities across Information Services, operational teams, external partners, and vendors.
  • Monitor program progress, identify risks, and facilitate issue resolution.
  • Provide executive-level program reporting and support governance activities.
• Epic & Technology Coordination
  • Coordinate implementation activities across Epic application teams and supporting technologies.
  • Partner with Application Managers, the Integration Manager, and technical teams to manage cross-application dependencies, implementation milestones, and testing readiness.
  • Coordinate third-party vendor activities, interface implementation, and integrated testing.
  • Support planning for cutover, command center, go-live, and stabilization.
• Program Coordination
  • Partner with an external Program Manager to maintain a coordinated implementation plan across organizations.
  • Ensure timelines, milestones, dependencies, risks, and issues remain synchronized across workstreams.
  • Facilitate cross-organizational communication and coordinate integrated testing, cutover, and go-live activities.
• Program Governance
  • Maintain the Integrated Master Schedule for Information Services activities.
  • Coordinate risk, issue, dependency, and decision management across participating teams.
  • Prepare executive dashboards, status reports, readiness assessments, and Steering Committee updates.
  • Support overall IT readiness for Go-Live Readiness Assessments.

Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, Business Administration, or a related field.
• 7–10 years of healthcare IT project or program management experience.
• Experience supporting Epic implementations or major Epic activation projects.
• Experience coordinating large, cross-functional healthcare technology initiatives.
• Strong understanding of Epic implementation methodologies and healthcare operational workflows.
• Excellent communication, facilitation, stakeholder management, and leadership skills.
• Demonstrated ability to lead complex initiatives through influence in a matrixed environment.

Preferred Qualifications

• Experience supporting Epic implementations within integrated delivery networks or academic medical centers.
• Experience working on multi-organizational healthcare implementations.
• Project Management Professional (PMP) certification preferred.
• Experience with healthcare interoperability, third-party integrations, and go-live planning.

Core Competencies

• Healthcare IT Program Management
• Epic Implementation Coordination
• Cross-Functional Leadership
• Program Governance
• Integrated Schedule Management
• Executive Communication
• Risk & Issue Management
• Vendor & Stakeholder Coordination
• Testing, Cutover & Go-Live Readiness
• Relationship Management
• Leadership Through Influence

Success Measures

Success in this role is demonstrated by successfully coordinating Information Services activities for the activation, maintaining alignment across organizations, proactively managing risks and dependencies, delivering accurate executive reporting, and ensuring IT readiness that supports a successful go-live and transition to stabilization.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development opportunities to advance your career.
• Flexible work arrangements to promote work-life balance.