Transit Operations Manager

Salary: $71,409.00 Annually
Location : 455 Grove Street, Fayetteville, NC 28301, NC
Job Type: Regular Full-Time
Job Number: 04422
Department: Transit
Division: Trs Administration
Opening Date: 03/01/2026
Closing Date: 6/19/2026 11:59 PM Eastern


Description
Click here to meet some of the City's "CAN DO" employees.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a Transit Operations Manager to manage, plan and coordinate the activities and operations of the mass transit system within the Transit Department; to coordinate the organization, staffing and operational activities, including assisting with the development of transit routes, resolving customer complaints, reviewing safety events, approving division payroll, and to provide highly responsible and complex staff assistance to the Transit leadership.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Coordinate the organization, staffing, and operational activities for transit operations including assisting with the development of transit routes, resolving customer complaints, reviewing safety events and coordinating payroll.
2. Participate in the development and implementation of goals, objectives, policies, and priorities for transit operations activities; identify resource needs; recommend and implement policies and procedures.
3. Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
4. Direct, coordinate and review the work plan for transit operations staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
5. Develop transit operation schedules; analyze and review existing routes for inefficiency and effectiveness; recommend transit route modifications when necessary.
6. Oversee compliance and passenger observance of all City, state and federal regulations, rules and codes for public transportation.
7. Answer questions and provide information to the general public; respond to and resolve difficult and sensitive citizen inquiries and complaints.
8. Coordinate and assist with employee payroll; and timecards; investigate questionable data.
9. Direct and oversee the collection and compilation of transit operations revenue.

For a complete job description, click here.

MINIMUM QUALIFICATIONS


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Four years of increasingly responsible experience in mass transit, urban planning or a closely related field including two years of supervisory or managerial role.


Training:
Equivalent to an Associate's degree from an accredited college or university with major course work in public or business administration, engineering, urban or mass transit planning or a related field.

LICENSING & CERTIFICATIONS:


Required:
Possession of an appropriate valid driver's license and have the ability to obtain, within six (6) months of hire, a North Carolina Class B Commercial Driver's License with passenger and air brake endorsements, and ability to maintain insurability; and a current DOT Medical Card.

Preferred:
None.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment DOT drug screen, DOT physical, background check, and a driving history check.
An Equal Opportunity Employer
Health and Dental Insurance:
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave
Vacation Leave:
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.

Sick Leave:
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.

Holidays:
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.

Bereavement:
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.

Retirement:
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.

Deferred Compensation Plans:
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 3% of base salary to an eligible
employee's NC 401(k) account with a proposal, but must be approved by Council, to increase to 4% for Plan Year 25/26.

Cafeteria Plan / Supplemental Benefits:
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

-> Flexible Spending Accounts (FSAs) - Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
-> Short-Term and Long-Term Disability Insurance
-> Optional Life & Accidental Death & Dismemberment

Death Benefit:
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.

Pay Periods / Deduction for Benefits / Direct Deposit:
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.

Employee Assistance Program:
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.
01


Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.

• I have read and complied with the above statement.

02


Are you a current City of Fayetteville employee?

• Yes
• No

03


Have you held an out-of-state driver's license (other than NC) in the past 3 years?

• Yes
• No

04


Do you currently possess a valid driver's license?

• Yes
• No

05


Do you currently have an acceptable driving record in accordance with the City of Fayetteville driving standard? to view the City of Fayetteville's driving standard's list of an unacceptable driving record criteria.

• Yes
• No

06


This position requires meeting and maintaining vehicle insurability with the City of Fayetteville. Are you willing to accept this condition of employment?

• Yes
• No

07


This position requires a North Carolina Class B Commercial Driver's License with air brake and passenger endorsement.From the list below, please indicate the driver's license you currently possess.

• North Carolina Class B CDL with air brake and passenger endorsement
• North Carolina Class A CDL with air brake and passenger endorsement
• Out-of-state CDL with air brake and passenger endorsement (Not a NC CDL)
• None of the above

08


If you currently possess an out of state CDL, please indicate the state of issue and any endorsements below. (If this question does not apply, please type N/A in the space provided below.)(NOTE: Out-of-state applicants must have a current CDL, with air brake and passenger endorsement from their current state of residence and be able to transfer the CDL and endorsement to NC within 90 days of hire.)
09


This position requires a North Carolina Class B Commercial Drivers License with airbrake and passenger endorsements within six (6) months of hire. If you do not have a North Carolina Class B, or a Class A, CDL with airbrake and passenger endorsements will you be able to obtain a North Carolina Class B CDL with airbrake and passenger endorsements within six (6) months of hire?

• Yes
• No
• Currently hold a NC Class A or Class B CDL with passenger and airbrake endorsements.

10


Do you possess a current DOT medical Card?

• Yes
• No

11


Please indicate the highest degree you currently possess.

• Master's Degree or higher
• Bachelor's Degree
• Associate's Degree
• None of the Above

12


From the list below, please indicate the major coursework of your highest degree.

• Business Adminsitration
• Engineering
• Mass Transit Planning
• Public Administration
• Urban Transit Planning
• Other Related Field
• None

13


If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply, please type N/A in the space provided below.)
14


How many years of increasingly responsible experience in mass transit, urban planning or a closely related field do you have?

• 6+ years
• 4 - 5 years
• 2 - 3 years
• One year or less
• None

15


Briefly describe your experience in mass transit, urban planning or a closely related field (If this question does not apply, please type N/A in the space provided below.)
16


How many years of supervisory or managerial experience do you have?

• 4+ years
• 2 - 3 years
• 1 - 2 years
• Less than one year
• None

17


Briefly describe your years of supervisory or managerial experience. (If this question does not apply, please type N/A in the space provided below.)
18


INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED!You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:• Drivers License Number• Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer• Complete Education History (including High School)• A complete 10-year history to include gaps you have had between employment and/or school attendance.Example:Office Assistant1/2011 - presentThe Company123 Hay StreetFayetteville, NC 28301(910) 555-5555Unemployed6/2004 - 12/2010UnemployedStudent12/2000 - 6/2004My High SchoolFayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.

• I have read and understand the above statement

Required Question