ICT Administrative Officer

Organizational Context Organizational Setting: The post is located in the Business and Quality Management (BQM) Unit, Information and Communication Technology Department (ICTD), Administration, Finance and Management Sector. The Business and Quality Management Unit delivers comprehensive administrative and transformation services to ensure optimal departmental operations. Working in coordination with central teams, the Unit provides strategic execution and performance monitoring, resource management, contract and vendor oversight, learning and development coordination, audit response management, and integrated change, risk, communication, quality, and sustainable IT management services. Purpose Statement: The incumbent will be responsible for monitoring and providing guidance and operational support to the Department’s projects and activities in terms of performance, resources, contracts and vendors management. The incumbent will play a crucial role ensuring the good functioning of the Department while remaining compliant with WIPO's administrative procedures, instructions, and guidelines. Reporting Lines: The incumbent is expected to work independently for the accomplishments of functional goals under the supervision of the Head of the Business and Quality Management Unit, who provides overall guidance on direction, resolution of problems, and management approaches. Work Relations: The incumbent will liaise extensively with relevant business and technical stakeholders across the Organization, and will work as well with external vendors, or onsite/remote consultants. Duties and Responsibilities The incumbent will perform the following principal duties: a. Coordinate the design and manage end-to-end implementation of dashboards to track the Key Performance Indicators (KPIs) and metrics of the ICT Department. Work closely with business and IT managers to proactively gather ICT monitoring and reporting requirements, plan and oversee their implementation with the technical teams, and ensure the solution's quality assurance, transition-to-operation, maintenance, and support activities. b. Provide operational oversight and guidance on project performance, resource use, and contract and vendor management to ensure efficient departmental operations in compliance with WIPO’s administrative framework. c. Drive data collection, processing, and analysis activities, utilize machine learning algorithms and data visualization tools to identify trends and deliver insightful reports on agreed KPIs to measure the performance of the ICT Department. Identify, design, and document new KPIs for the ICT Performance Dashboards and oversee their implementation with the technical teams. Provide recommendations based on data insights collected. d. Oversee vendor and contract-related activities for a defined set of contracts, including the supervision of the yearly vendor performance review and the management and resolution of major issues. Organize and lead formal and informal tendering exercises to select preferred IT vendors, ensuring compliance with the Organization's policies and best practices. e. Collaborate with the FinOps specialist to monitor, forecast, analyze, reconcile, and report on our on-premises and cloud consumption. Alert on anomalies that arise, proactively propose and implement solutions to rectify any issues, and optimize cloud costs. Lead discussions on anomalies, current usage, and forecasts with major infrastructure users. f. Prepare and analyze contracts and financial data related to IT expenditures to identify trends, forecast resource needs, and support financial decision-making. g. Prepare Purchase Requisitions and follow up with the Procurement Unit for Purchase Order creation; ensure reconciliation and receipts of approved invoices. h. Perform other related duties as required. Requirements Education (Essential): First-level university degree in information technology, information systems management, human resources management, finance, procurement management, public or business administration, international relations or related field. Education (Desirable): Certification in project and/or program management, e.g. PRINCE2, PMP, Managing Successful Programs (MSP) or Agile. Certification in Cloud Financial management such as Finops. Experience (Essential): At least six years' relevant professional experience including in several or all of the following areas: finance, procurement management, human resources, public or business administration. Relevant work experience in data analysis, design and implementation of KPI, dashboards and reports. Experience (Desirable): Working experience working with ERP based administrative systems particularly Oracle, and data visualization tools like Tableau or Power BI. Working experience with Cloud management financial solutions and cloud administration consoles. Language (Essential): Excellent knowledge of written and spoken English. Language (Desirable): Knowledge of other UN languages. Job Related Competencies (Essential): Demonstrated soft skills in critical thinking, creativity, problem solving and adaptability. Ability to communicate effectively both orally and in writing. Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. Proficiency in digital tools, AI-enabled applications, and online collaboration platforms. Commitment to continuous learning and the adoption of emerging technologies. Integrity in dealing with confidential and sensitive data. Excellent problem‑solving and analytical skills to identify trends and provide actionable insights. Excellent time management, and work organization skills. Job Related Competencies (Desirable): Product and/or project management skills, especially in working within diverse teams of technical and business staff. Organizational Competencies Communicating effectively. Showing team spirit. Demonstrating integrity. Valuing diversity. Producing results. Showing service orientation. Seeing the big picture. Seeking change and innovation. Developing yourself and others. Additional Information Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station. Salary: P3 salary: Annual salary $64,121. Post adjustment $58,158. Total Salary $122,279. Currency USD. Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations. For more details, refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances. Term: Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate’s appointment will be subject to an overall term of five years in this position, with normally no possibility of renewal beyond that term. S/he may, however, apply and be considered for other positions at WIPO. Extending remarks: This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5. Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. The Organization reserves the right to make an appointment at a grade lower than that advertised. #J-18808-Ljbffr