Senior Software Engineer, Site Reliability Engineering

About Thumbtack

Thumbtack helps millions of people confidently care for their homes.

About the Site Reliability Engineering Team

The Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency.

The Challenge

The Site Reliability team is responsible for a broad set of technologies and systems, collaborating across the business. You will develop and enhance existing capabilities while ensuring scalability, reliability, and resiliency of infrastructure and software, working with engineering teams to build Thumbtack’s ecosystem of platform services.

What You’ll Do

• Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
• Set the architectural direction of infrastructure and platform services while supporting the engineering organization
• Design and implement tools and processes for deployment, change, service, and infrastructure management
• Troubleshoot and debug critical systems throughout the SDLC
• Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
• Capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on‑call duties

In Order to Be Successful, You Must Bring

• Extensive fluency in AWS and Linux
• Ability to read, write, and debug code in programming languages such as Python, Go, PHP, and JavaScript
• Expertise in designing, analyzing, and troubleshooting large‑scale distributed systems across web technologies such as DNS, TLS, and TCP/IP
• Ability to decompose complex problems while understanding trade‑offs necessary to deliver impact
• 5+ years of experience managing infrastructure and systems
• Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
• Effective communication with cross‑functional partners of various technical levels
• Passion for reducing toil and improving developer experience

Expected Salary Ranges

• San Francisco / Bay Area, San Jose, New York City, or Seattle metros: $210,800.00 – $272,800.00
• Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states: $189,600.00 – $245,300.00
• All other US locations: $179,400.00 – $232,100.00

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal‑opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.