IT Support Tier 2

Job Description

Job Description

IT Support Specialist II/III — Help Desk, Identity & Equipment Operations

Location : Austin, Texas Onsite

Department : Information Technology (IT)

Employment Type : Full-Time

About KRUSH Tech

KRUSH Tech is building the future of aerospace, defense, communications, and autonomous systems. We develop advanced technologies that transform innovative ideas into reliable, production-ready solutions. Our multidisciplinary teams collaborate across engineering, software, manufacturing, supply chain, and operations to solve complex challenges and deliver next-generation capabilities for our customers. We are driven by innovation, technical excellence, and a commitment to advancing the future of autonomous aerospace systems.

The Opportunity

KRUSH Tech is seeking an IT Support Specialist to join our growing team. This role will serve as a Tier 2/3 escalation point for help desk support, own identity and access management through Okta, and manage end-to-end equipment provisioning for new hires and existing employees. The ideal candidate combines strong technical troubleshooting skills with a service mindset and a passion for building reliable IT operations from the ground up.

At KRUSH Tech, we embrace a hands-on, ownership-driven culture where every team member — including IT — plays a direct role in enabling the business. Successful candidates thrive in an environment with limited legacy process, are comfortable building structure as they go, and take pride in making sure employees have what they need to do their best work from day one.

What You'll Do

•       Serve as a Tier 2/3 escalation point for help desk tickets, resolving complex hardware, software, network, and account-access issues.

•       Administer user lifecycle in Okta, including provisioning, deprovisioning, group/role assignments, SSO, and MFA troubleshooting.

•       Own end-to-end equipment provisioning — imaging, configuring, and deploying laptops and peripherals for new hires.

•       Maintain an accurate hardware asset inventory, including assignment, warranty, and lifecycle status.

•       Partner with HR/People Ops on joiner, mover, and leaver workflows to ensure timely and accurate access and equipment changes.

•       Build and document IT onboarding/offboarding runbooks, knowledge base articles, and standard operating procedures.

Requirements

What We're Looking For

•       3–5+ years of IT support experience, with demonstrated Tier 2/3-level troubleshooting.

•       Hands-on experience administering Okta or a comparable identity provider (Azure AD/Entra ID, OneLogin, etc.).

•       Experience owning equipment/asset provisioning and lifecycle management in a corporate environment.

•       Solid working knowledge of Windows and macOS endpoint support.

•       Strong ownership mentality — comfortable operating with limited process in an early-stage environment.

•      At this time, KRUSH Tech is unable to provide visa sponsorship for this role. Candidates must be authorized to work in the U.S. without the need for employer-sponsored visa support, now or in the future.

Preferred Qualifications

•       Experience at an early-stage, hardware-adjacent, or regulated (aerospace/defense) company.

•       MDM experience (Jamf, Intune, or similar).

•       Familiarity with export-control considerations (ITAR/EAR) as they relate to equipment and system access.

•       Scripting/automation experience (PowerShell, Okta Workflows, etc.) to streamline provisioning.

•       Prior experience building IT documentation or onboarding processes from scratch.

Why Join KRUSH Tech?

Work on the technology backbone of a cutting-edge autonomous aerospace and defense company.

Collaborate with a lean, highly capable team across engineering, operations, and business functions.

Directly shape IT systems and processes from the ground up.

Take ownership of the tools and access that keep the whole company running.

Grow your career in a fast-paced, innovative, and mission-driven environment.

Equal Opportunity Employer

KRUSH Tech is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

KRUSH Tech is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process and during employment. If you require assistance or an accommodation due to a disability, please contact Human Resources.

Disclaimer: This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. KRUSH Tech reserves the right to modify or assign additional duties and responsibilities as business needs evolve. At this time, we cannot Support any type sponsorship.