Regional Manager

Job Description

Job Description

Position Overview

Heritage Facility Services (HFS) is a fast-growing commercial cleaning and facilities services platform targeting the Mid-Atlantic region. Backed by Talus Holdings, HFS is executing a disciplined acquisition strategy — adding best-in-class local operators and integrating them onto a shared operational infrastructure to build a scalable regional platform.

The Regional Manager – Southeast PA is a high-impact, ground-floor leadership role. This person will be the operational owner of HFS's first Pennsylvania acquisitions, responsible for stabilizing and integrating newly acquired companies, owning the regional P&L, and building the operational playbook that will scale across future acquisitions. This role reports directly to the CEO and is intended to grow with the platform.

Why This Role Matters

Heritage Facility Services is executing an active acquisition strategy across the Mid-Atlantic region, adding best-in-class local operators and integrating them onto a shared operational platform. The Regional Manager will be the operational leader who makes that growth real — on the ground, building relationships, driving performance, and ensuring every acquired company reflects the HFS standard from day one.
This is not a maintenance role. It is a builder role. The person who succeeds here will shape how HFS operates in Pennsylvania for years to come and will have a direct line to senior leadership as the platform scales. For an experienced operator who wants ownership, visibility, and a genuine path to growth, this is that opportunity.

Key Responsibilities
Integration & Acquisition Onboarding

• Lead on-site integration of newly acquired companies — stabilize operations, align team, and execute the HFS integration checklist within the first 90 days post-close
• Own the onboarding of acquired companies onto HFS systems, including WinTeam (ERP/timekeeping) and SharePoint
• Assess acquired leadership teams and develop a clear talent plan within the first 30 days
• Serve as the primary point of contact for acquired company employees during the transition period

Regional Operations & P&L Ownership

• Own the P&L of assigned PA/NJ branches, including labor cost, gross margin, and customer retention targets
• Monitor financial performance weekly; identify and address deviations from budget on labor, materials, and job-level profitability
• Develop and manage annual branch budgets in coordination with the CEO and finance team
• Ensure branches are staffed, scheduled, and equipped to meet customer contract requirements

Team Leadership & Development

• Directly supervise branch managers and area supervisors at Pennsylvania locations
• Coach, develop, and hold accountable direct reports against defined performance standards
• Partner with HR to manage recruiting, onboarding, and retention for the Pennsylvania region
• Build a strong local management bench capable of operating independently as the region grows

Customer & Quality Management

• Conduct regular site inspections and customer walk-throughs to ensure service quality and contract compliance
• Build and maintain relationships with key customers; respond to escalations promptly and professionally
• Drive customer retention through proactive account management and consistent quality delivery

Systems & Continuous Improvement

• Champion WinTeam utilization across the Pennsylvania region — ensure timekeeping, scheduling, and reporting are accurate and consistent
• Identify process gaps and develop standard operating procedures to improve efficiency and scalability
• Contribute to the development of the HFS integration playbook, capturing lessons learned for future acquisitions
• Participate in Lean/continuous improvement initiatives as directed by the CEO

Experience and Qualifications

• 5+ years of operations management experience in a multi-site service business (commercial cleaning, facilities, landscaping, or related field strongly preferred)
• Proven P&L ownership — comfortable reading financial statements and managing to budget
• Experience leading teams through change, including acquisitions, system transitions, or organizational restructuring
• Strong people leader — able to build trust quickly with inherited teams and hold people accountable with care
• Highly organized with excellent follow-through; able to manage multiple workstreams simultaneously
• Proficient in technology — experience with ERP or field operations platforms required; WinTeam experience strongly preferred
• Excellent written and verbal communication skills
• Valid driver's license and willingness to be on-site at Pennsylvania locations regularly
• Familiarity with WinTeam (BSC-specific ERP) or comparable field service management software
• Prior involvement in acquisition integration or post-merger operational stabilization
• Bachelor's degree in business, operations management, or equivalent experience

What We Offer

• $65,000 – $75,000 base salary, commensurate with experience
• Performance bonus up to 10%, tied to integration milestones and regional P&L targets
• Medical, dental, and vision benefits
• 401(k) with company match
• Direct access to CEO leadership and a seat at the table as HFS builds its platform
• A genuine path to senior leadership as the company grows through additional acquisitions

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