Regional Manager

Job Description

Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.

SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Regional Manager is responsible for the operations of multiple districts within a specified region. This role is responsible for ensuring each district operates efficiently, meets revenue targets, hires and develops employees and delivers five-star customer service.

Duties and Responsibilities

Regional Management :

• Oversee the operations in your districts, working with the district managers to ensure adherence to company policies and procedures.
• Provide guidance and support to district managers in resolving operational challenges and achieving performance goals.

Financial Management:

• Develop and implement strategies to maximize revenue and profitability across your districts.
• Monitor financial performance metrics such as revenue, occupancy rates and expenses and ensure annual budgets are achieved.
• Identify opportunities for improvement.

Employee Management:

• Recruit, train and develop employees to ensure high levels of competence and customer service.
• Conduct performance evaluations and provide ongoing feedback to employees.
• Ensure timely and accurate submission of payroll.
• Monitor payroll expenses and budget allocations.

Customer Service:

• Ensure all properties are supported in delivering five-star customer service.
• Ensure customer inquiries and escalations are responded to in a timely and professional manner.

Property Maintenance and Security:

• Ensure properties are well maintained and in compliance with safety standards.
• Implement appropriate protocols to ensure the safety and security of employees and customer belongings.

Vendor Management:

• Establish relationships with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements to obtain favorable terms and pricing.
• Monitor vendor performance and address issues as they arise.

Qualifications

• Bachelor’s degree in business administration/management preferred.
• Proven experience in self-storage industry preferred.
• 10 years in a supervisory position preferred.
• Proven leadership experience in hiring, training, and developing teams.
• Ability to visit multiple properties within region.
• Strong financial, analytical, and time management skills.
• Proficiency in Microsoft office suite and property management software
• Excellent verbal and written communications skills.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person, in writing and over the phone.
• Ability to work flexible hours, including weekends.
• Ability to travel 50%.

SROA Offers:

• Competitive pay with bonus potential
• UKG Wallet – on-demand pay option
• 100% paid medical coverage options for employee-only
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO), increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Short-Term Disability coverage
• Long-Term Disability (LTD) coverage for added peace of mind
• Pet insurance – because your pets are family too
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential and excel in your career
• A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.