IT Technician

Job Description

Job Description

Join the Trillium Family Services Team

At Trillium Family Services, we are dedicated to helping children and families build brighter futures. We are seeking a dependable, customer-focused IT Technician to provide on-site technical support across our campuses in Portland and Corvallis. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working collaboratively with an experienced Information Systems team.

Location: Portland or Corvallis, Oregon
Schedule: Full-Time, 40 hours per week (On-site)
Pay Range: $25.00–$27.00 per hour

About the Role

The IT Technician works within established organizational policies and procedures and complies with applicable federal, state, and local regulations. The position involves handling confidential employee and client information and requires sound judgment, discretion, and attention to detail. Work is performed under the general supervision of the System Administrator.

Working Environment

This is an on-site position requiring regular attendance at our Portland or Corvallis campus. Travel between agency locations may be required based on business needs.

Essential Duties and Responsibilities

• Install, configure, and coordinate the deployment of computer hardware and software applications.
• Provide technical support and troubleshooting for desktop computers, laptops, printers, and peripheral devices.
• Assist the System Administrator with system support and issue resolution.
• Manage and monitor backup systems.
• Schedule and perform preventive maintenance on computer equipment.
• Coordinate and schedule vendor service calls when necessary.
• Set up user accounts, file access, and email accounts for new hires and assist with employee terminations.
• Train staff on Microsoft applications, business software, clinical software, and other technology tools.
• Maintain accurate inventory and tracking of IT department assets.
• Prepare and maintain department reports and documentation.
• Provide recommendations that support the continued growth and improvement of the organization's technology environment.
• Complete all required agency trainings and maintain compliance with organizational policies.

QualificationsEducation

• Associate degree in Management Information Systems, Computer Information Systems, or a related field; or
• An equivalent combination of education and relevant experience.

Experience

• Experience installing, maintaining, and troubleshooting computer hardware and software.
• Familiarity with Windows network environments.
• Experience repairing and troubleshooting IBM-compatible/Windows-based computers is preferred.
• Experience supporting end users in a business or healthcare environment is a plus.

Knowledge and Skills

• Strong computer troubleshooting and technical support skills.
• Excellent customer service and communication abilities.
• Ability to prioritize multiple tasks and work independently.
• Strong organizational and documentation skills.
• Ability to handle sensitive and confidential information with professionalism.
• Working knowledge of Microsoft Office and common business software applications.

Licenses & Requirements

• Valid driver's license.
• Driving record acceptable to Trillium Family Services.
• If authorized to use a personal vehicle for agency business, must maintain current personal automobile insurance

Compensation

• $25.00–$27.00 per hour , depending on qualifications and experience.
• Full-time, 40 hours per week.
• Eligible for Trillium Family Services' comprehensive benefits package, including medical, dental, vision, retirement, paid time off, and other employee benefits in accordance with agency policies.

Join us in supporting the technology that helps our teams make a meaningful difference in the lives of children and families every day. We encourage qualified candidates who are passionate about technology and customer service to apply.

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

For physical demands of position, including vision, hearing, repetitive motion, and environment, contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Consideration of candidates will begin will be on-going for current and future recruitment.

If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership, and workforce.