Solution Engineer

Solution Engineer
Location: New York / Buenos Aires - Hybrid 2-3 days per week in office
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

The Role

We are looking for a motivated Solution Engineer to join our Solution Engineering team in either New York or Buenos Aires. In this hybrid role, you will translate customers' and partners' business challenges into scalable technical solutions across the full commercial lifecycle - from pre-sales opportunity support and onboarding through implementation and retention, alongside partner integrations and RFx responses. If you have a passion for solving technical problems in a commercial context and thrive at the intersection of engineering and customer-facing delivery, this role is for you.

What You Will Do

Web/App CMP - Opportunities, Onboarding, Implementation & Retention

• Support Account Executives during the sales cycle with technical discovery, solution design, and demos for CMP opportunities.
• Lead technical onboarding and implementation for new customers, ensuring a smooth path to go-live and time-to-value.
• Partner with Customer Success on retention and churn prevention, diagnosing and resolving technical issues that put renewals at risk.
• Design and deliver solution architectures that can be scaled across thousands of customers.

Partnerships

• Work closely with the Partnerships team to provide technical expertise that establishes new, successful integrations.
• Support, test, and validate implementations of Usercentrics API-based solutions across partner platforms.
• Contribute technical content to partner enablement resources, including onboarding materials and certification programmes for Usercentrics technology partners.

RFx

• Own technical responses to RFPs, RFIs, and security questionnaires, partnering with Legal and Product on complex requirements.
• Reuse and evolve solution documentation across similar RFx requests to improve turnaround time.

Cross-Functional Collaboration

• Solve complex challenges around product, solution design, and technical integrations in partnership with internal cross-functional teams.
• Provide structured customer and partner feedback to Product Management and Engineering to improve product feature offerings.
• Manage relationships with diverse stakeholders across customers and partners, including C-level, product, and operations contacts.

Requirements

Experience

• Software engineering background, whether self-taught or through formal education.
• 2+ years of experience writing and deploying high-quality production code to deliver business value.
• Experience in product development, software development, or technical programme management.
• Proven experience with projects or partnerships involving API integrations and solution design.
• Customer-facing experience translating technical concepts to non-technical and executive audiences.
• Experience working within cross-functional teams in a fast-paced environment.

Technical Skills

• Hands-on experience with web technologies, including JavaScript, HTML, CSS, and API-based solutions.
• Experience working with AI tools or building AI-powered solutions is a plus.

Languages

• Written and spoken professional fluency in English.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits
Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon, New York and Buenos Aires or online
• You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being.

ABOUT US

We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.

We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths - so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

We are #BetterTogether.