Banquet Manager

Job Description

Job Description

Club Information:

Greensboro Country Club was founded in 1909 and we proudly carry both the Distinguished Club and Platinum Club designations. We are unique among private clubs in the Triad area by providing two magnificent locations, both fine and casual dining, golf, tennis, fitness and many of Greensboro's most interesting people. GCC has completed a $19.1 M renovation at our Irving Park campus including:

• Family swimming pool, adults-only pool & separate splash pad for children
• Expanded State of the art wellness & fitness facility with all new strength & cardio equipment
• Renovated restaurants including adult, family, outdoor and fine dining
• Renovated Clubhouse interiors

Greensboro Country Club serves its member families providing them with a place of leisure, lasting friendships, and unforgettable memories that will last a lifetime.

Primary Responsibilities:

The Banquet manager is responsible for the daily operation of the Banquet department. This role is responsible for managing banquet staff for events over two campuses at Irving Park and The Farm. The Banquet manager will be a positive professional and autonomous leader who is extremely visible and accessible to the Membership and staff. A hands-on, lead-by-example approach is a must. Duties and responsibilities may be amended from time to time at the discretion of the Clubhouse Manager, Director of Operations, or the General Manager/COO.

Job Tasks (Essential Functions):

• Maintains professional business etiquette with all members and greets them by name.
• Hires, trains, supervises, and disciplines banquet service staff and monitors banquet room labor.
• Directs pre-meal meetings with banquet room personnel, relays pertinent information such as event count and menu changes, special member request, etc.
• Ensure that members and their guests have a positive and memorable experience.
• Ensure floor plans are executed according to reservations and BEO's.
• Inspect banquet employees to ensure that they are in proper and clean uniforms at all times.
• Confirms time, attendance, hours worked and approves bi-weekly departmental payroll in Paycom. Ensures that local and state laws, and club's policies and procedures for the service of alcoholic beverages are consistently followed.
• Assures proper staffing level for events.
• The position demands organization and advanced planning capabilities.
• The individual needs to work closely with the culinary team, the events sales department, and restaurant managers.
• Responsible for the training and development of service staff to ensure consistent service standards

Position Profile:

• Conducts daily pre-shift meetings for all events to inform staff of relevant information and set a positive tone for service.
• Reviews and approves timecards for payroll.
• Generates the bi-weekly banquet work schedule in conjunction with the Clubhouse manager.
• Responsible for completing departmental administrative work while maintaining active presence on the floor during service periods.
• Responsible for the execution of events, banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social events.
• Plans room set-up based on anticipated guest counts and client needs.
• Inspects finished arrangements; will be present to oversee setup, service, and breakdown.
• Professionally accommodates and handles member and guest complaints.
• Critiques functions to determine future needs and to implement necessary changes.
• Attends scheduled staff meetings.
• Exercises professional judgment and discretion regarding all confidential matters relating to members and employees.
• Performs other duties as assigned by the Clubhouse Manager, Director of Operations, and GM/COO.

Physical Demands:

1. Able and willing to work long hours, weekends, and holidays.
2. Must be able to stand for a prolonged period.
3. Must be able to lift and carry 50 lbs.
4. Must be able to stoop or kneel.
5. Must be able to speak, read and write fluent English.
6. Must be able to see the computer screen, paperwork, etc.

EXPERIENCE & QUALIFICATIONS

The successful individual must possess

• Associates Degree and/or two years of management experience.
• Country Club and/or restaurant experience preferred.
• Demonstrate exceptional interpersonal skills, polished professional personal appearance, be well spoken, self-motivated and a self-starter.
• Must possess wine and alcohol beverage knowledge.
• Ability to multi-task.

COMPENSATION & BENEFITS

Compensation: Commensurate with experience. Employee benefits include: Club sponsored health, dental and vision, voluntary short-term and long-term disability, other supplemental insurances and FSA and HSA options. Employer paid life insurance, holidays, vacation, personal time off, and employee meals; Club sponsored 401K.

CLUB WEBSITE