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Customer Care Specialist

$22 per hour

Integrity Staffing Solutions

Customer Care Specialist (Call Center)

Location: Lyndhurst, NJ (Hackensack area)
Pay Rate: $22.00+/hour (based on experience)
Schedule: Full-time, 40 hrs/week. Multiple shifts available (see below). Alternating weekend coverage required. Holiday hours may apply.
Job Type: Temp-to-Hire
Work Setting: On-site

Position Overview

We’re seeking a professional, customer-focused Customer Care Specialist to deliver a high-quality experience in a fast-paced support environment. You’ll assist customers across multiple channels, resolve issues efficiently, process orders accurately, and represent the brand with excellent phone etiquette and attention to detail.

Key Responsibilities

  • Support customers via phone, email, and chat (as needed)
  • Resolve customer questions and concerns with professionalism and empathy
  • Process orders, updates, and changes accurately according to procedures
  • Provide order status, product/service information, and general support
  • Document interactions clearly and maintain accurate records
  • Identify solutions, follow through to resolution, and escalate when appropriate
  • Look for opportunities to recommend products or services when it fits the customer’s needs
  • Partner with internal teams to ensure a seamless customer experience

Available Shifts

  • 8:15am–4:45pm
  • 9:30am–6:00pm
  • 10:00am–6:30pm
  • 11:15am–7:45pm
    Holiday hours may include: 12:45pm–9:15pm

Qualifications

  • 1–2 years of customer service/call center/retail support experience (preferred)
  • Strong verbal and written communication skills; excellent phone etiquette
  • Comfortable navigating multiple systems and basic Microsoft Office (Outlook/Excel)
  • Strong problem-solving, organization, and multitasking skills
  • Weekend availability required; bilingual is a plus

About Integrity Staffing Solutions

Opportunity is everything. At Integrity, we connect great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed.

Integrity Staffing Solutions is an Equal Opportunity Employer.

Vacancy posted 2 hours ago
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