Customer Service Representative

Customer Service / Assistant Dispatcher Competitive Hourly Rate plus overtime compensation Benefits: PTO, 401K, Healthcare, vision and dental (highly subsidized) Onsite: M-F, 8:00-4:30 with some overtime required Our client, a privately-held, well-established company, is seeking a Customer Service Representative / Assistant Dispatcher reporting to the Operations Supervisor. This role supports a busy dispatch and customer service operation, serving as a central communication point for customers, drivers, and internal staff. The position combines customer interaction, scheduling, routing support, and real‑time operational coordination. Success in this role requires strong multitasking ability, calm decision‑making, and consistent communication throughout the day. Flexibility to cover occasional evening shifts (3:00 PM–11:30 PM) during team PTO is a critical requirement. Key Responsibilities Answer customer calls, emails, and service inquiries Schedule pickups, deliveries, and special service requests Assist with daily routing and driver communication Monitor driver progress and respond to delays or route changes Maintain accurate service logs, customer records, and dispatch reports Resolve billing questions, service issues, and missed pickups Communicate service updates to residential, commercial, and municipal contacts Enter work orders and update dispatch software in real time Provide administrative support to the dispatch team Occasionally provide shift coverage for evening dispatcher during PTO (3:00 PM–11:30 PM) Required Qualifications High school diploma or GED (some college preferred) 1–3 years of experience in operations, transportation, or related fields (preferred) Proficiency with Outlook, Excel, Word Strong communication and conflict‑resolution skills Detail‑oriented with strong problem‑solving abilities Ability to multitask and stay calm under pressure Bilingual English/Spanish is a plus Flexibility to work occasional evening shifts (3:00 PM–11:30 PM) when coverage is required Working Environment Office setting with frequent interaction with facility and field operations Fast‑paced, high‑communication role Employer is committed to diversity, inclusion, and equal opportunity for all applicants. #J-18808-Ljbffr WatsonBarron Group