IT Help Desk 1

Base Pay $18.00 - $20.00 / Hour Description At Cavender Auto Group, our values define who we are and how we lead. We believe in… Integrity: Integrity guides us to always do the right thing. Empowerment: Empowerment means giving our people the tools, training, and trust to succeed Commitment: Commitment drives us to take care of our customers, our community, and one another Innovation: Innovation inspires us to continuously improve and find better ways to serve. Our mission is simple:To deliver exceptional experiences to those we serve. This means every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence. Cavender Auto Group is currently seeking a FT Help Desk Level 1 to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and opportunities go hand in hand. With exceptional facilities, defined processes, and an empowering environment, you’re sure to find a rewarding career with us. WE OFFER: Family owned and operated Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation Work/Life balance is very important to us Paid Vacation Team-focused environment Career growth opportunities with promotion from within Ongoing training and development 401K with company match Community involvement Responsibilities: First Point of Contact: Act as the initial point of contact for all IT-related issues via phone, email, or ticketing system. Provide excellent customer service and establish a positive rapport with end-users. Diagnose and troubleshoot hardware, software, and network issues. Escalate complex issues to Level 2 support or appropriate teams. Ticket Management: Create, track, and manage support tickets in a timely and accurate manner. Prioritize and categorize issues based on severity and impact. User Assistance: Assist end-users with account management, password resets, and access-related queries. Provide guidance on software applications and basic technical tasks. Documentation: Document troubleshooting steps and resolutions for recurring issues. Contribute to the knowledge base for Level 1 support. Rotating Saturdays and On-Call: Participate in a rotating schedule, including Saturdays, to ensure IT support coverage. Be available for on-call duties to address urgent issues outside regular business hours. Collaborate with cross-functional teams to ensure timely issue resolution. Provide feedback to improve processes and enhance end-user experience. Qualifications Education: High school diploma or equivalent required. Technical Skills: Proficient in troubleshooting Windows and Office Suite applications. Basic understanding of network protocols and configurations. Familiarity with remote desktop support tools. Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information in a clear and concise manner. Commitment to upholding Cavender Auto Group’s core values ofIntegrity, Empowerment, Commitment, and Innovation, while supporting our missionto deliver exceptional experiences to those we servein all interactions with customers, vendors, and employees We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws JOB TYPE:Full-time; In Person Job Type: Full-time 401(k) 401(k) matching Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Compensation Package: Holiday pay Hourly pay Weekly pay Education: Associate (Preferred) Experience: help desk: 3 years (Preferred) Ability to Relocate: San Antonio, TX 78249: Relocate before starting work (Required) #J-18808-Ljbffr Kids for the Future