Customer Care Specialist

Customer Care Specialist

Elevate the Future with Lesaffre

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.

Discover Biospringer!

Biospringer offers a diverse range of yeast extracts and fermentation-based solutions designed to enhance the taste, aroma, and nutritional profile of food. The company is backed by over 600 employees across 6 state-of-the-art facilities worldwide, constantly pushing the boundaries of what's possible in food science. Biospringer's natural, sustainably sourced ingredients are suitable for a wide range of customers, from food manufacturers to chefs and home cooks, to elevate culinary creations with enhanced flavor and nourishment.

What We Offer

• The opportunity to represent a passionate organization focused on innovation and sustainability
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success

As our Customer Care Specialist, you'll be the driving force behind seamless order fulfillment, ensuring every customer interaction is efficient, accurate, and positive. From processing orders and verifying inventory to coordinating shipments and managing pricing, you'll own the end-to-end process—anticipating needs, solving challenges, and keeping operations running smoothly. Your proactive, agile approach will help you pivot effortlessly between daily tasks and urgent requests, while your collaborative mindset strengthens partnerships with sales, logistics, and customers alike. By mastering our systems, refining processes, and delivering exceptional follow-through, you'll elevate service quality, build customer trust, and play a key role in our team's success. If you take pride in organization, adaptability, and make a tangible impact, this opportunity is for you!

What You'll Do as a Customer Care Specialist

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs
• Customer Experience Champion
  • Drive customer satisfaction by managing the complete order lifecycle - from initial entry through final invoicing
  • Ensure order accuracy by verifying product availability and strategically assigning lots
  • Facilitate smooth transactions by generating invoices, monitoring payment timelines, and processing returns
  • Maintain organized records through professional documentation management
• Sales Enablement Partner
  • Empower sales success by providing:
    • Timely product samples and technical documentation
    • Competitive pricing proposals and commercial support
    • Quality department coordination for customer inquiries
    • Data-driven sales reports from our ERP system
• Business Operations Connector
  • Strengthen cross-functional alignment by collaborating with:
    • Sales teams on forecasting and inventory planning
    • Finance and Accounting on pricing strategies
    • Quality and Supply Chain on operational efficiency
    • Extract valuable business insights through ad-hoc data analysis
    • Ensure commercial policy compliance across all customer interactions
  • Pricing & Policy Guardian
    • Implement and communicate pricing updates with precision
    • Support the Sales team with accurate pricing documentation
  • Problem-Solving First Responder
    • Deliver exceptional service during critical situations including:
      • Emergency shipments
      • Product recalls
      • Operational disruptions
    • Other duties as assigned

Required qualifications:

• Bachelor's degree in international trade, logistics, business administration or a related field, or equivalent experience
• 3 or more years of experience in a similar position is required
• Experience working within SAP is required

Preferred qualifications:

• Food industry experience is preferred
• Fluency in Spanish is a plus

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.