Customer Service Representative

Shift: Monday-Friday 8:00AM-4:30PM Pay Range: $18-$20 Equipment ERP system experience preferred – willing to be certified. Job Description Customer Service Rep/Outside Sales Support Role Summary We are seeking a detail-oriented and customer-focused Customer Service Rep/Outside Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows. Responsibilities Works directly and supports assigned Outside Sales Representative Audits orders received for price, quantity and delivery Responds to customer inquiries via phone, email, and online portals in a professional and timely manner Enter and manage customer orders using ERP order management systems Coordinates and assists Graphic Design department with customer artwork and artwork proofing High attention to detail – able to easily catch spelling and pricing differences Checks and maintains customer inventory in the database as well as in the warehouse Provides accurate pricing, lead times, and product information Coordinates with production, shipping, and sales teams to ensure customer specifications and delivery deadlines are met Handles changes, cancellations, and adjustments to orders efficiently Proactively communicates with customers about order status, delays, or issues Resolves complaints or concerns with a focus on customer satisfaction and retention Proactively assists finance team regarding collections on past dues, COD and other special payment terms Skills High school diploma or equivalent required; associate or bachelor’s degree preferred Ability to work in an open office environment Ability to work in a fast-paced environment with shifting priorities, adaptable, and able to work under pressure ERP system experience preferred – willing to be certified Attention to detail and well organized Familiarity with printing process, materials, or label production is a plus Decision-making capability and able to work independently with minimal supervision after training Able to multitask and work on multiple projects Problem-solving and analytical skills Ability to respond to common inquiries or complaints from customers Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Experience with Microsoft Office Suite, particularly Outlook & Excel $18 - $20 an hour #J-18808-Ljbffr