Senior Manager Merchandise Services (Hybrid)

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and Atmos, our brands sit at the intersection of sport, style, and self‑expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world‑class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! This hybrid position will be located at our Corporate Office in NYC. Expectations for a hybrid in‑office schedule are three days a week: Tuesday, Wednesday, and Thursday. Foot Locker, Inc. is seeking a passionate and results‑driven leader to join the North America Merchandise Strategy and Operations team. The Senior Manager will partner cross‑functionally with Buying, Planning, Digital, Supply Chain, and Technology to improve processes, systems, and data quality across the merchandise lifecycle. Success in this role requires strong communication skills, operational expertise, and the ability to lead change across complex, cross‑functional environments. Core Skills and Abilities Detail Oriented: Deep understanding of business processes and supporting systems; willingness to dive into details to drive accuracy and improvement Problem Solver: Creative and tenacious in resolving issues; able to simplify complex challenges Cross‑Functional Communicator: Proven ability to build and influence partnerships across teams Data & Technology Savvy: Strong understanding of system and data interactions; ability to quickly learn and adapt to new technologies Self‑Directed: Effectively manages priorities, timelines, and competing demands Change Agent: Leads process improvement and drives adoption of new ways of working Applicants must be currently authorized to work in the United States on a full‑time basis. At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration‑related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Responsibilities Lead and develop a team of 19 (two direct reports), overseeing data integrity, item creation, and purchase order operations across North America Define and evolve the Merchandise Services operating model, including process standardization, governance, and scalability; lead process improvement initiatives Own end‑to‑end merchandise services processes, including item setup, product attribution, and purchase order lifecycle management Establish and monitor KPIs (e.g., data accuracy, PO timeliness, SLA adherence, cycle time) and drive accountability to performance targets Own data governance and integrity standards across merchandise systems, ensuring adherence to agreed‑upon style, color, and product attribution guidelines; oversee vendor deadline calendars, digital enrichment data, family coding, and size chart consistency to support accurate product representation Ensure timely and accurate purchase order execution, including maintenance activities such as updates, cancellations, and exception management; partner closely with Buying and cross‑functional teams to resolve PO discrepancies (shortages, overages, pricing) and improve upstream accuracy Lead continuous improvement initiatives by identifying root causes and implementing scalable process and technology solutions Partner with Technology and Merchandise Operations to support system enhancements and implementation of new capabilities Build organizational capability through coaching, talent development, and creating growth opportunities for team members Manage team performance and carry out supervisory responsibilities in accordance with company policies and applicable laws Qualifications Required Experience and Skills Bachelor’s degree in Business, Finance, Merchandising, or related field 5+ years of relevant retail or merchandising operations experience Experience in product data management, item setup, and purchase order processes Proven experience leading cross‑functional projects and driving operational improvements Strong analytical skills with advanced proficiency in Excel and data analysis Process‑oriented with experience documenting current‑state processes and designing optimized workflows Leadership Competencies Operational Excellence: Deep understanding of merchandising processes and systems with a focus on efficiency and accuracy Strategic Thinking: Ability to connect operational execution to broader business objectives Change Leadership: Proven ability to lead change and drive adoption of new ways of working Cross‑Functional Influence: Builds alignment and strong partnerships across teams Data & Systems Acumen: Leverages data and system knowledge to inform decisions and drive improvements Benefits The annual base salary range is $110,000 – $125,000. This role is also eligible to receive short‑term incentives that align with company performance. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. Employee Discount Paid Time Off Paid Parental Leave Medical, Dental, and Vision Coverage 401(k) and Roth 401(k) Life Insurance Flexible Spending Account Opportunities for Advancement Tuition Reimbursement for Qualified Courses Strong Company Culture Employee Resource Groups #J-18808-Ljbffr Foot Locker, Inc.