Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Analyst - Dispute Resolution Management (EEMEA)

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Senior Analyst – Dispute Resolution Management (EEMEA)

Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we enable individuals, financial institutions, governments, and businesses to realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

The Dispute Resolution Management (DRM) team is responsible for ensuring integrity across the payment ecosystem by managing chargebacks, arbitration, and compliance processes. The team arbitrates disputes, supports customers, and evolves Mastercard standards through data-driven insights and expertise.

Within the Franchise organization, DRM plays a critical role in:
• Managing chargeback and arbitration processes
• Supporting customers on dispute-related matters
• Providing training and advisory services
• Driving adoption of Mastercard Rules and standards

This role will directly support the 81 markets of the EEMEA (Eastern Europe, Middle East & Africa) region, strengthening in-market expertise and customer engagement.

Role
This position is responsible for supporting dispute resolution activities across EEMEA, with a focus on arbitration rulings, customer engagement, and regional support.
Key responsibilities include:
• Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)
• Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices
• Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region
• Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives
• Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning
• Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes
• Support regional DRM strategy by strengthening local market engagement and operational capacity

All About You
• Fluency in English required; Arabic strongly preferred
• Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing
• Understanding of Mastercard Rules and payment network operations preferred
• Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values
• Strong analytical and decision-making capability with attention to detail
• Effective communicator with the ability to engage internal stakeholders and external customers
• Experience delivering training or customer-facing workshops is a plus
• Comfortable operating in a fast-paced, cross-regional environment
• Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
• Bachelor’s degree or equivalent experience in business, finance, or related field
• Willingness to travel within the EEMEA Region as needed

Corporate Security Responsibility
All Mastercard employees are responsible for protecting the security and integrity of Mastercard assets, information, and networks. This includes:
• Adhering to Mastercard security policies and standards
• Safeguarding confidential information
• Reporting any potential security risks or incidents
• Completing required security training Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Senior Analyst - Dispute Resolution Management (EEMEA) in Egypt vacancy
  •  ...potential. Title and Summary Senior Customer Technical Services Analyst Who is Mastercard?...  ..., and follow through to resolution • Interact with...  ...participation and self-management. All About You Knowledge...  ...customer challenges (EEMEA) • ISO message Knowledge... 
    Senior
    Full time
    Worldwide

    Mastercard

    Egypt
    10 days ago
  •  ...We are seeking a Senior Scrum Master to lead multiple squads and drive agile excellence...  ...Agile Team Leadership: o Lead and manage multiple cross-functional squads to deliver...  ...facilitation, coaching, and conflict-resolution skills. o Strong analytical and problem... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...Nawy Proptech is seeking a highly motivated and talented Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will...  ...accessible manner. Providing ad-hoc analysis as required to aid management making judgements. Develop and maintain dashboards, reports... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...greatest potential. Title and Summary Senior Sales Representative, Specialist Sales -...  ...multi-rail payments technology company and EEMEA is at the forefront in defining and executing...  ...a strong support for the business owner, managing the long-term and short-term strategic... 
    Senior
    Full time
    Temporary work
    Worldwide

    Mastercard

    Egypt
    24 days ago
  •  ...specialized technical subsidiary of Master Works, a premier data management, business intelligence, and digital transformation pioneer in...  ...Overview We are seeking a highly motivated, technically deep Senior Pre-Sales Engineer to join our growing team under our... 
    Senior
    Contract work
    Remote work

    Master Works

    Egypt
    20 days ago
  •  ...Oversee and manage all aspects of People Operations and Payroll functions within the company. Develop and implement HR policies and procedures to ensure compliance with labor laws and regulations. Manage the full payroll cycle, including processing payroll, calculating... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...About Foodics: Foodics is a market-leading restaurant management ecosystem and fintech payment provider, shaping the future of retail and...  ...a highly autonomous, code-fluent, and deployment-oriented Senior Full Stack Engineer to lead high-leverage product features and... 
    Senior
    Permanent employment
    Full time
    Remote work
    Shift work

    Foodics

    Egypt
    20 days ago
  •  ...decisions. Collaborate with internal teams, including credit analysts, to share investigative findings and contribute to the decision...  .... ~ Ability to work independently, prioritize tasks, and manage time effectively to meet investigation deadlines. ~ Proficiency... 

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...teams. Role Summary We are hiring a Senior Backend Engineer to enhance our core application...  ...Boot. Real-Time Data Handling: Manage real-time data streaming pipelines,...  ...of test execution configurations, issue resolution workflows, code refactoring, and production... 
    Senior
    Full time
    Work at office
    Remote work
    Worldwide

    Quantum HR

    Egypt
    19 days ago
  • Solicit potential clients to buy properties. Handle calls from potential clients. Advise clients on prices, mortgages, market conditions, and other related information. Compare properties to determine a competitive market price. Generate lists of properties...
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  • $54.2k

     ...Department of Corrections Working Title: CORRECTIONAL PROBATION SENIOR OFFICER - 70028887 Pay Plan: Career Service Position Number:...  ...Establishes and records structured treatment programs, client management classifications, pre-trial contracts and other programs designed... 
    Senior
    Full time
    Work at office
    Local area
    Trial period

    State of Florida

    Egypt
    3 days ago
  •  ...We are looking to hire a Senior Software Quality Control Engineer to join our family Responsibilities Design, execute, and maintain test cases. Report issues through bug-tracking systems. Investigate reported issues and follow up until they are resolved.... 
    Senior

    Sarmad

    Egypt
    more than 2 months ago
  •  ...We are seeking a highly skilled and experienced Senior Environmental Specialist to join our dynamic team. In this pivotal role, you will...  ...to minimize our ecological footprint. Responsibilities 1-Manage the full corporate GHG inventory (Scopes 1, 2, and 3), including... 
    Senior

    Tagaddod

    Egypt
    more than 2 months ago
  •  ...We're looking for an experienced Senior Media Buyer to join our growing team. If you're passionate about performance marketing and have a strong background in managing paid media campaigns for e-commerce brands, we'd love to hear from you. Responsibilities Develop... 
    Senior
    Full time
    Remote work

    Talent 360

    Egypt
    8 days ago
  •  ...We are looking for a seasoned Senior Voice & Contact Center Engineer to lead the management, optimization, and modernization of our 3CX-based call center infrastructure. This role is critical in ensuring high availability of voice systems, enabling advanced features, and... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...looking for a dedicated and detail-oriented Quality Assurance Senior Specialist to join our team. In this role, you will be responsible...  ...team to ensure rectifications. Work closely with Product Managers and developers to define testing criteria and quality goals for... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...excellence. As the company continues to expand, they are seeking a Senior FP&A Analyst to partner with executive leadership by delivering...  ...capabilities. Excellent organizational and project management skills. High attention to detail and data accuracy. Ability... 
    Senior
    Full time

    Scale Army

    Egypt
    1 hour ago
  •  ...sustainable, and scalable digital solutions to help organizations simplify business processes and unlock innovation. We are looking for a Senior Frontend Developer to design, develop, and maintain high-quality user interfaces for our web applications. You will be a key player... 
    Senior
    Full time
    Remote work

    Lamdax

    Egypt
    17 days ago
  •  ...We are seeking a highly skilled and experienced Senior Software Testing Engineer to join our dynamic team. The ideal candidate should...  ...this role, you will collaborate closely with developers, product managers, and other stakeholders to design, develop, and execute... 
    Senior

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...its go-to-market strategy, they are seeking an experienced Mid-Senior Sales Development Representative (SDR) to build and execute a...  ...effectively transitioned through the sales process. Sales Process Management Maintain accurate CRM records and pipeline data. Track... 
    Senior
    Full time

    Scale Army

    Egypt
    2 days ago
  •  ...THE ROLE We’re looking for a senior backend engineer with sharp product judgement. You’ll work alongside our engineering lead on a platform...  ..., and ship a v1 — then iterate. Design APIs, write docs, and manage database schemas and migrations. Build features that span our... 
    Senior
    Full time

    Kyra

    Egypt
    3 days ago
  •  ...Tagaddod is seeking an experienced Senior Backend Engineer with a strong background in PHP to join our dynamic Software Engineering team. In this role, you will be responsible for developing and maintaining the server-side logic of our web-based applications, ensuring... 
    Senior

    Tagaddod

    Egypt
    more than 2 months ago
  •  ...about creating a marketplace to bring people what they need while infusing social values. About the role ~ We are looking for a senior iOS developer to join our tech hub in Berlin and support our growth and expansion. You will be part of the engineering team,... 
    Senior

    Yassir

    Egypt
    more than 2 months ago
  •  ...Job Summary We are seeking a highly skilled and experienced Senior Graphic Designer to join our architectural modeling team. The successful...  ...design and presentation of architectural projects. ~ Project Management: Manage multiple projects simultaneously, ensuring that all... 
    Senior
    Flexible hours

    Nawy Real Estate

    Egypt
    more than 2 months ago
  •  ...We are seeking a skilled Senior Product Owner to join our team and work with cross-functional teams, including engineering, design and...  ..., data-driven with analytical and problem-solving skills. Management of stakeholders and their expectations. Strong product mindset... 
    Senior
    Work experience placement
    Flexible hours

    Integrant

    Egypt
    more than 2 months ago
  •  ...Overview We are seeking a highly creative, strategically grounded Senior Graphic Designer with a comprehensive focus on corporate...  ...Brand Stewardship: Collaborate closely with distributed project managers, content leads, and web developers to guarantee that every... 
    Senior
    Weekly pay
    Full time
    Work at office
    Remote work
    Flexible hours

    OSA Outsourcing Advantage

    Egypt
    20 days ago
  •  ...seeking a highly analytical, connection-obsessed, and systems-minded Senior Technical Writer to join our core digital modernization group...  ...compliance frameworks. Agile Version Control Repository Management: Manage and maintain central knowledge-base properties throughout... 
    Senior
    Full time
    Contract work
    Fixed term contract
    Remote work
    Work from home
    Shift work

    SSC HR Solutions

    Egypt
    20 days ago
  •  ...banking and financial services sector. In a strategic partnership managed by Noema Consulting and hosted via the HumanI intelligence...  ...Overview We are seeking a highly analytical, detail-obsessed Senior Frontend Software Engineer to join our core centralized IT development... 
    Senior
    Full time
    Contract work
    Work at office
    Remote work
    Work from home
    Shift work

    HumanI

    Egypt
    20 days ago
  •  ...purpose: As a member of this fast-pace, complex and dynamic region, MEA Regulatory Affairs Senior Associate will be accountable for labeling and packaging activities management for Middle East North African region for Amgen portfolio for pipeline, inline and... 
    Senior
    Work at office
    Local area
    Worldwide

    Emedgene, an Illumina Company

    Egypt
    more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Analyst - Dispute Resolution Management (EEMEA). Be the first to apply!