Senior Analyst - Dispute Resolution Management (EEMEA)
Mastercard
Senior Analyst – Dispute Resolution Management (EEMEA)
Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we enable individuals, financial institutions, governments, and businesses to realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments. The Dispute Resolution Management (DRM) team is responsible for ensuring integrity across the payment ecosystem by managing chargebacks, arbitration, and compliance processes. The team arbitrates disputes, supports customers, and evolves Mastercard standards through data-driven insights and expertise. Within the Franchise organization, DRM plays a critical role in:
• Managing chargeback and arbitration processes
• Supporting customers on dispute-related matters
• Providing training and advisory services
• Driving adoption of Mastercard Rules and standards This role will directly support the 81 markets of the EEMEA (Eastern Europe, Middle East & Africa) region, strengthening in-market expertise and customer engagement. Role
This position is responsible for supporting dispute resolution activities across EEMEA, with a focus on arbitration rulings, customer engagement, and regional support.
Key responsibilities include:
• Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)
• Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices
• Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region
• Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives
• Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning
• Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes
• Support regional DRM strategy by strengthening local market engagement and operational capacity All About You
• Fluency in English required; Arabic strongly preferred
• Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing
• Understanding of Mastercard Rules and payment network operations preferred
• Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values
• Strong analytical and decision-making capability with attention to detail
• Effective communicator with the ability to engage internal stakeholders and external customers
• Experience delivering training or customer-facing workshops is a plus
• Comfortable operating in a fast-paced, cross-regional environment
• Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
• Bachelor’s degree or equivalent experience in business, finance, or related field
• Willingness to travel within the EEMEA Region as needed Corporate Security Responsibility
All Mastercard employees are responsible for protecting the security and integrity of Mastercard assets, information, and networks. This includes:
• Adhering to Mastercard security policies and standards
• Safeguarding confidential information
• Reporting any potential security risks or incidents
• Completing required security training Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- ...We are seeking a Senior Scrum Master to lead multiple squads and drive agile excellence... ...Agile Team Leadership: o Lead and manage multiple cross-functional squads to deliver... ...facilitation, coaching, and conflict-resolution skills. o Strong analytical and problem...Senior
- ...Nawy Proptech is seeking a highly motivated and talented Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will... ...accessible manner. Providing ad-hoc analysis as required to aid management making judgements. Develop and maintain dashboards, reports...Senior
- ...Nawy Real Estate is looking for an experienced Senior Design Manager to lead our design team and oversee the development of innovative design solutions for our real estate projects. In this role, you will be responsible for managing the design process from concept through...Senior
- ...We are seeking a highly skilled Senior Outbound Logistics Coordinator to join our team at Tagaddod. As a Senior Outbound Logistics Coordinator, you will play a crucial role in overseeing and managing the outbound logistics operations of our company. In this role, you...Senior
- ...The Senior Commercial Operations Specialist plays a vital role in enhancing the operational efficiency of commercial functions within... ...enhance skills and knowledge related to commercial operations. Manage projects aimed at improving operational performance and aligning...Senior
- ...loyalty wallet, historical transactions, personal information (e.g. home address, birthdate, medical history), etc. Creation, management and storage of digital identities is the key to providing said services, and therefore it is essential that Yassir will rely on its...SeniorRemote job
- ...greatest potential. Title and Summary Senior Sales Representative, Specialist Sales -... ...multi-rail payments technology company and EEMEA is at the forefront in defining and executing... ...a strong support for the business owner, managing the long-term and short-term strategic...SeniorFull timeTemporary workWorldwide
- ...Oversee and manage all aspects of People Operations and Payroll functions within the company. Develop and implement HR policies and procedures to ensure compliance with labor laws and regulations. Manage the full payroll cycle, including processing payroll, calculating...Senior
- ...decisions. Collaborate with internal teams, including credit analysts, to share investigative findings and contribute to the decision... .... ~ Ability to work independently, prioritize tasks, and manage time effectively to meet investigation deadlines. ~ Proficiency...
- ...ensure software meets quality standards ~ Create, execute, and manage test cases (both manual and automated), including detailed... ...requirements and monitor the debugging process to ensure effective resolution of issues About your experience ~2 - 4 years of hands-on...SeniorWork experience placement
- ...This position will be based in Egypt, reporting to Finance Manager within MEA Finance hub, responsible for F&A activities across... ...Middle East & Africa Countries (MEA) including communicating the resolution of discrepancies to appropriate persons in a time bound manner...SeniorRemote jobWork at officeLocal areaWorldwide
- Solicit potential clients to buy properties. Handle calls from potential clients. Advise clients on prices, mortgages, market conditions, and other related information. Compare properties to determine a competitive market price. Generate lists of properties...Senior
- ...We are seeking a highly skilled and experienced Senior Environmental Specialist to join our dynamic team. In this pivotal role, you will... ...to minimize our ecological footprint. Responsibilities 1-Manage the full corporate GHG inventory (Scopes 1, 2, and 3), including...Senior
- ...We are looking to hire a Senior Software Quality Control Engineer to join our family Responsibilities Design, execute, and maintain test cases. Report issues through bug-tracking systems. Investigate reported issues and follow up until they are resolved....Senior
- ...The Treasury Supervisor is responsible for overseeing and managing the treasury function within the company. This role involves managing cash flow, optimizing liquidity, managing banking relationships, and ensuring compliance with financial regulations and company policies...Senior
- ...We are looking for a seasoned Senior Voice & Contact Center Engineer to lead the management, optimization, and modernization of our 3CX-based call center infrastructure. This role is critical in ensuring high availability of voice systems, enabling advanced features, and...Senior
- ...their billing. Updates and reviews aged receivables for unpaid balances. Performs other accounting duties as requested by the manager. Requirements ~3+ Years of experience in accounting or finance ~ Bachelor’s degree in finance, accounting and Business...Senior
- ...The Senior Finance Planning Manager is responsible for overseeing financial planning, budgeting, forecasting, and strategic financial analysis. This role provides key financial insights to support decision-making, optimize business performance, and ensure financial sustainability...Senior
- ...entries, ensuring adherence to accounting principles and company policies. # Month-end and Year-end Closing: - Coordinate and manage the month-end and year-end closing activities, ensuring timely and accurate completion. - Prepare and review general ledger...Senior
- ...looking for a dedicated and detail-oriented Quality Assurance Senior Specialist to join our team. In this role, you will be responsible... ...team to ensure rectifications. Work closely with Product Managers and developers to define testing criteria and quality goals for...Senior
- "We're looking for a multifaceted Knowledge & Development Senior Specialist to be the architect of our internal knowledge hub and the driver... ...journeys." Content Strategy & Creation: Develop, edit, and manage a centralized knowledge hub, ensuring all content aligns with...Senior
- ...We are looking for a Senior AI Engineer with over 4 years of experience to lead our AI initiatives. In this role, you will be responsible... ...and technical excellence. * Collaborate with product managers and business stakeholders to define AI strategy and roadmap....Senior
- Design and implement new app modules based on the product requirements using Flutter framework. Create well designed, testable, efficient code, while maintaining existing codebases. Participate in all phases of the development life-cycle Integrate user-interfaces...SeniorWork experience placement
- ...services (GCP, AWS, Azure). Strong understanding of network protocols and security best practices. Experience with configuration management tools such as Terraform, CDK for Terraform, or Pulumi. Strong problem-solving and analytical skills. Why you should join...Senior
- ...We are seeking a highly skilled and experienced Senior Software Testing Engineer to join our dynamic team. The ideal candidate should... ...this role, you will collaborate closely with developers, product managers, and other stakeholders to design, develop, and execute...Senior
- ...Tagaddod is seeking an experienced Senior Backend Engineer with a strong background in PHP to join our dynamic Software Engineering team. In this role, you will be responsible for developing and maintaining the server-side logic of our web-based applications, ensuring...Senior
- ...Job Summary We are seeking a highly skilled and experienced Senior Graphic Designer to join our architectural modeling team. The successful... ...design and presentation of architectural projects. ~ Project Management: Manage multiple projects simultaneously, ensuring that all...SeniorFlexible hours
- Description Develop front end website architecture. Design user interactions on web pages. Develop back-end website applications. Create servers and databases for functionality. Ensure cross-platform optimization for mobile phones. Ensure responsiveness...Senior
- ...and test scripts Ability to define test case execution priority and impact analysis Recommend, implement, and work with test management, defect management, performance, and automation tools Log issues and track until closure Communicate with project manager...SeniorFlexible hours
- ...We are seeking a skilled Senior Product Owner to join our team and work with cross-functional teams, including engineering, design and... ..., data-driven with analytical and problem-solving skills. Management of stakeholders and their expectations. Strong product mindset...SeniorWork experience placementFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Analyst - Dispute Resolution Management (EEMEA). Be the first to apply!
- senior application security Egypt
- senior performance tester Egypt
- senior implementation engineer Egypt
- senior performance engineer Egypt
- senior implementation project manager Egypt
- senior financial analyst fp&a Egypt
- senior application administrator Egypt
- senior Egypt
- senior c# .net software developer Egypt
- management jobs Egypt
