Front Office Assistant

Strategic Management Solutions, LLC (SMSI) provides expert management consulting, program and project management, and technical consulting services to government and private sector clients. SMSI has grown and evolved by building an outstanding reputation for client-focused performance and for delivering results that enable clients to meet commitments and milestones.


SMSI is an Equal Employment Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Summary

Strategic Management Solutions LLC (SMSI) is seeking a Front Office Assistant to support daily operations and deliver excellent service to employees and leadership. The ideal candidate is proactive, detail-oriented, and a strong communicator. This role requires flexibility, quick learning, confidentiality, and the ability to troubleshoot issues, solve problems efficiently, and escalate when necessary.

Duties/Responsibilities

• Maintain coverage of the reception and front desk area
• Coordinate with Information Technology (IT) to ensure adequate services and equipment are available for staff
• Serve as the point-of-contact for all office matters
• Order and maintain supplies and office furniture inventory
• Draft and edit executive-level correspondence
• Create documents, reports, letters, and presentations
• Provide administrative support for projects and staff meetings
• Research governmental policies and procedures as assigned
• Assist with processing and submitting employee travel pre-approvals, provide guidance to employees, and ensure timely, accurate submissions to SMSI clients
• Support the SMSI leadership team with administrative tasks in support of ongoing business operations (time and expense management, communications, purchasing, contract management, etc.)
• Support and assist the SMSI leadership team in preparing, updating, and delivering policies, procedures, plans, reference guides, and training requirements

Required Skills/Abilities

• 1 -2 years of administrative experience in a professional office environment
• Excellent communication skills, both oral and written
• Professional appearance and demeanor
• Experience scheduling meetings and maintaining calendars for conference rooms and the leadership team
• Advanced proficiency in Microsoft Office applications, including Teams, Word, Excel, PowerPoint, and Outlook
• Excellent organizational skills and attention to detail
• Able to multitask, work independently, and prioritize tasks efficiently
• Resourceful with strong problem-solving skills in daily administrative support
• Handles customer and visitors' interactions accurately, professionally, and promptly
• Positive and proactive collaboration and interaction with peers and team members
• Ability to handle sensitive information with discretion
• Other duties performed as assigned

Education/Citizenship

• High School Diploma or equivalent
• Must be a U.S. Citizen

Travel

• Some travel may be required

Work Setting

• Professional environment
• Works in the Oak Ridge, TN office 5 days a week
• Weekly schedule of 30 hours per week with additional hours as needed

Physical Demands

• Prolonged periods of standing, sitting, and walking
• May require lifting up to 15lbs