Laboratory Assistant II

Laboratory Assistant

Park Nicollet Methodist is hiring for a Laboratory Assistant.

POSITION SUMMARY STATEMENT:

The Lab Assistant will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination: NA

• Licensure/ Registration/ Certification: NA

• Knowledge, Skills, and Abilities:

  • Strong customer service skills, ability to work independently, good problem-solving skills.

  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

  • Demonstrates strong organizational skills with the ability to meet time sensitive customer requests and changes on short notice.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • Experience in a medical related field or an applied science degree is desirable.

  • One year hospital experience preferred.

• Licensure/ Registration/ Certification:

  • ASCP certification for phlebotomy preferred.

• Knowledge, Skills, and Abilities: NA

ESSENTIAL DUTIES:

1. General

   1. Models and promotes the Head + Heart, Together behaviors. Provides feedback to staff and manager, including recognition and correction.

   2. Serves as a PNHS customer liaison and champion for the Laboratory. Promotes a positive response to questions and problem resolution.

   3. Communicates effectively with lab teams through email, huddles, rounding and meetings.

   4. Interacts with the Supervisors and Team Leads daily to report issues and concerns involving Lab Assistants and customers.

   5. Attends and/or completes all assigned PNHS mandatory training and Laboratory specific competency testing as scheduled.

   6. Participates in completion of performance appraisals using the automated electronic system to provide input for self, peers, staff, and leaders.

   7. Pathway team members must have a valid driver's license and be able to drive to patient or client locations as necessary.

   8. Performs other duties as assigned.

2. Lab Assistant II

   1. The Lab Assistant II role will be responsible for performing all the LAI duties as well as act in the mentor role.

      1. The mentor role will be responsible for training and development of new staff and students rotating through phlebotomy, specimen processing, and client services departments.

      2. Mentors must maintain competency on the assigned support service benches.

   2. Demonstrate the ability to motivate and direct coworkers in a positive and professional manner.

   3. Encourage cooperation between all lab departments, benches, and systems.

   4. Display leadership ability and strong work ethic in a team-based environment.

   5. Act as a resource for questions and concerns brought by new employees and students rotating through the support service departments of the lab.

   6. Consistently display PNHS Head and Heart Together approach to patient care.

   7. Act as a primary trainer and competency assessor.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.

• Maintains regular and timely attendance.

• Protects confidentiality.

• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.

• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

POPULATION SPECIFIC COMPETENCIES:

Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.

Examples of items that can be included are:

• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.

• Communicates effectively with patients, families, and team members.

• Integrates practices that supports patient safety, acknowledges variations in populations served.

• Anticipates the needs of the population served as well as the unique characteristics of the communities served.

• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.

LEADERSHIP RESPONSIBILITY:

Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.

NA

Critical Job Demands

Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands.

Section 2: Place an "X" next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.

Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient's weight, assistive transfer devices should be used for the transfer.