Sales Leader

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and Overview Express is a multichannel apparel brand dedicated to modern, confident and effortless style. Since its launch in 1980, the brand embraces a modern philosophy, ensuring customers look and feel their best wherever life takes them. The company operates over 400 retail and outlet stores, the express.com online store and the Express mobile app. Store Santa Rosa Responsibilities Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, assists in training associates, and delivers great in-store shopping experiences for customers. Key Responsibilities Assist in developing and motivating associates to maximize sales potential Provide coaching/training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and execution of standards Partner with Store Management to provide feedback on associate performance Assist in training associates on store operations, product, policy, and procedures Execute action plans that optimize results Execute all aspects of daily store operations Ensure appropriate associate coverage to create a great customer experience Oversee and authorize the checkout experience Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store Monitor and analyze customer service provided by team members Build an effective schedule with the right associate in the right place at the right time Promote and support an environment focused on delivering great in-store customer experiences Effectively resolve customer service issues to a positive outcome Lead and model our customer experience model Display expert knowledge of product, company policies, promotions, loyalty programs Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc. Other essential functions may occur as directed by the supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Demonstrated collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers and/or processes at once Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associates' health and long‑term financial security: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part‑time associates, PHOENIX partners with LIG Solutions to provide individual insurance coverage, including major medical, dental, vision, supplemental insurance, life insurance, and more. Part‑time associates may also receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with company match. They are eligible for an Express merchandise discount, our Learn & Earn incentive program, and voluntary benefits through YouDecide. Pay Range 19.25 - 26.30 per hour Closing Applicants must be authorized to work full‑time in the United States. PHOENIX does not sponsor visas for this position. Equal Opportunity PHOENIX is an equal‑opportunity employer and does not discriminate based on protected characteristics. PHOENIX provides reasonable accommodations to individuals with disabilities. If you need accommodation to search and apply for a position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Notification to Agencies PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made. #J-18808-Ljbffr EXPRESS