Associate ProAssure Systems Specialist

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better. Primary work location: 1601 Southwest Archer Road, Gainesville, FL 32608 What you will do: Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines What you need: Required: Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT Minimum 2 years clinical or healthcare IT (HIT) experiencerequired Must be a US Citizen Preferred: Prior experience supporting clinical end users through rounding and training Experience with clinical workflow analysis and design Proficient with Microsoft Office Suite United States of America Pay Ranges: USN : $77,700 - $129,500 USD Annual US5 : $81,600 - $136,000 USD Annual US10 : $85,500 - $142,500 USD Annual US15 : $89,400 - $148,900 USD Annual US20 : $93,200 - $155,400 USD Annual US30 : $101,000 - $168,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. #J-18808-Ljbffr