Patient Access Service Rep

Patient Service Representative

Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full-time job in Nashville, Tennessee. Shift is 5pm-5:30am. The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities:

• Perform patient registration, scheduling, insurance verification, and authorization processing
• Schedule surgeries, procedures, pre-admission testing, and follow-up appointments
• Provide excellent customer service to patients, providers, and visitors
• Coordinate communication between patients, physicians, payors, and hospital departments
• Maintain accurate records through data entry, scanning, and documentation
• Support referrals and ensure compliance with hospital policies and confidentiality standards

Required Skills & Qualifications:

• Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Medical Terminology Highly Preferred
• Bilingual English/Spanish Highly Encouraged to Apply
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Proficient computer skills; internet, typing, data entry
• High School Diploma (Equivalent) or Higher

About Nashville General Hospital Nashville General Hospital (NGH) is Nashville's original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community. Our benefits include:

• Benefits begin on the first day of the month after one full calendar month of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees

Join our team at Nashville General Hospital. Apply today!

We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish