Restoration Crew Chief (Mitigation)

Job Description

Job Description

Restoration Crew Chief (Mitigation) – $30-$35 hour + Benefits – Overland Park, Kansas / Hybrid-working

The Role

Are you ready to bring your skills and expertise to a growing company that values integrity, teamwork, and accountability? Do you thrive in a fast-paced environment where every day presents a new challenge? If this sounds like you, let’s chat!

Phoenix exists to do projects the right way for our clients! To fit our culture, you must be self-driven, have a positive attitude, and be a team player.

The successful candidate for our Restoration Crew Chief (Mitigation) position will report directly to the Mitigation Operations Manager. Primary responsibilities include, but are not limited to, assisting the Operations Manager and team on all damage, tear-out and cleaning claims. This position is highly versatile and always evolving.

Key Responsibilities:

• Visit claim sites to assess damage, prepare detailed scopes/estimates, and upload reports within required timeframes.
• Oversee recovery efforts, including demolition, cleaning, and remediation for materials like drywall, carpet, and cabinetry.
• Lead damage assessments using tools like moisture mapping and dehumidifier readings while addressing client concerns.
• Utilize and embrace the use of technology to be more efficient and effective.
• Schedule and assign tasks to technicians to ensure effective claim management.
• Monitor job progress, ensure quality control, and maintain compliance with 3rd party administrator metrics.
• Communicate daily with the team, management, and customers to provide updates and address inquiries.
• Schedule and conduct close-out meetings, final walk-throughs, and secure customer sign-offs.
• Recruit, lead, and train mitigation technicians to ensure team excellence.
• Manage inventory, fleet maintenance, and collaborate on developing systems and processes to meet Phoenix standards.
• Perform 24-hour on-call responsibilities as part of the team rotation

The Company

Phoenix is an emergency services contractor with over 27 years of proven success. We provide 24/7 repairs and restoration services for residential and commercial clients affected by fire, water, mold, or unplanned disasters. Our team is dedicated to serving with purpose while exemplifying values such as respect, ownership, loyalty, and a positive attitude.

The Benefits

• Hybrid work environment (office/mobile/cloud -based).
• Competitive wages: hourly rate $30.00 - $35.00 (depending on experience) plus Overtime pay and dispatch bonuses for after-hours calls
• Comprehensive health, dental, vision, life, accidental, critical illness, and disability insurance.
• Paid time off for holidays, personal days, and vacation.
• Identity theft protection.
• Company-provided laptop and cell phone.
• 401(k) program.
• Employee Assistance Program.
• Opportunities for professional growth and advancement.

The Person

We’re looking for candidates with:

• IICRC certifications and knowledge of industry standards.
• Strong interpersonal and customer service skills.
• Excellent oral and written communication abilities.
• Ability to operate electronic devices, power tools, and read measurements.
• Punctuality, attention to detail, and time management skills.
• A high school diploma or GED (required); Bachelor’s degree (preferred, but not required). Years of experience can count as a substitute for degree.

This role involves standing, walking, bending, kneeling, and lifting/carrying objects weighing 50+ pounds. Reasonable accommodations can be made for individuals with disabilities.

What’s Next?

Are you ready to take the next step in your career and join a company that values excellence and growth? Apply today to become part of the Phoenix team and help us deliver exceptional restoration services with purpose.