Client Relations Manager

Client Relations Manager – Front Desk + Patient Growth Location: Southaven, MS Job Type: Full-Time, On-Site Pay: $50,000 – $62,000 per year Schedule: Monday–Friday schedule (Monday-Friday 9am-6pm with 1 hour lunch break; occasional evening/weekend events — 1 small event per month and 1 larger event per quarter) Benefits: Full and comprehensive benefits package What You’ll Do Front Desk & Patient Coordination Greet and check in patients by name with warmth and professionalism Manage appointment scheduling, check-out, and payment collection Assist with insurance verification and documentation Follow up on unpaid balances and billing questions Client Relationship & Retention Build strong relationships with patients to support return visits Conduct follow-ups to keep patients engaged in their treatment plans Maintain a high level of customer service and care Sales & Community Outreach Respond to new patient leads from phone, web forms, and email Schedule consultations and convert leads into appointments Recommend additional products and services that support patient goals, when appropriate Attend local events (e.g., gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest What We’re Looking For Must-Have Skills Excellent communication and people skills Experience in customer service, sales, or front-desk coordination Strong organization and attention to detail Comfortable discussing payments and insurance with professionalism Bonus if You Have Experience in a medical office or wellness clinic Community outreach or event experience A personal interest in health, fitness, or wellness Why You’ll Love Working Here Competitive salary: $50,000–$62,000 per year Full-time, Monday–Friday schedule (standard business hours; occasional evening/weekend events — 1 small event per month and 1 larger event per quarter) Comprehensive benefits package , including: Medical, dental, and vision insurance Paid time off (PTO) 401(k) plan Tuition reimbursement Free and discounted services Be part of a mission-driven, high-growth healthcare company with career advancement opportunities Work in a positive, supportive, and energetic environment #J-18808-Ljbffr