IT Field Technician

Job Description

What you will do

• Troubleshoot and resolve Windows desktop, application, and basic infrastructure issues

• Perform hardware installations including computers and basic infrastructure components

• Provide clear updates to customers on issues, progress, and next steps

• Document work performed in the ticketing system accurately and thoroughly

• Partner with engineers, service desk, and leadership when escalation is needed

• Participate in a weekly on call rotation

• Travel locally to customer sites throughout Cleveland and surrounding areas

What success looks like

• Customers feel heard, respected, and supported

• You approach unfamiliar problems methodically and logically

• Fixes stick because issues are understood and resolved the right way

• You take initiative to troubleshoot before escalating, and escalate appropriately when needed

• You represent our client with professionalism, calm confidence, and approachability

• You collaborate well and contribute positively to the team

Required experience and technical foundation

• 2 plus years of Windows desktop troubleshooting experience

• Basic Windows Server concepts including Active Directory

• Basic networking knowledge including firewalls, switches, and access points

• Microsoft 365 support including Outlook, Teams, OneDrive, and SharePoint basics

• Basic VoIP troubleshooting

Nice to have

• CompTIA A plus, Network plus, or Security plus

• Experience troubleshooting macOS

• Basic understanding of Azure environments

Professional strengths that matter

• Logical, structured problem solving

• Strong listening skills and empathy for end users

• Clear written and verbal communication

• Desire to learn, improve, and grow over time

Work environment

• Primarily onsite at customer locations with office based remote support when not onsite

• Regular local travel within Cleveland and nearby areas

• Occasional after hours work, but not the norm

Contact Information:

Luke Slabe

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